Broken condensing dryer again

maka_2

Hi everyone I'm after some advice

I bought a dryer from comet in July of 2012 in march 2013 the belt snapped and part of the motor came away so the drum did not go round they came and replaced the parts but I appear to have the same fault again.

This time I'm out of my 12 month warranty so I have to pay for a repair.

Am I covered by the sale of goods act? The dryer was brand new and cost over £250

Thanks

wealdroam

maka wrote: »

Hi everyone I'm after some advice

I bought a dryer from comet in July of 2012 in march 2013 the belt snapped and part of the motor came away so the drum did not go round they came and replaced the parts but I appear to have the same fault again.

This time I'm out of my 12 month warranty so I have to pay for a repair.

Am I covered by the sale of goods act? The dryer was brand new and cost over £250

Thanks

The Sale of Goods Act is only applicable between you and whoever sold the thing to you... Comet.

As Comet have disappeared, you have no claim under SoGA.

However, if you bought the appliance using a credit card (or some other form of credit), you may be able to claim from the card issuer.
Have a read of MSE's Section 75 Refunds article.

maka_2

Ok so I have no rights at all to a repair?

I paid using my Halifax visa debit card can I claim through them?

wealdroam

maka wrote: »

Ok so I have no rights at all to a repair?

You have no right to a free repair.
Even if the seller was still around, you would probably have to jump through a few hoops to get a free repair.

maka wrote: »

I paid using my Halifax visa debit card can I claim through them?

Sorry, afraid not.

Why not talk to the manufacturer to see if they can help, out of goodwill?

TonyMMM

Also worth noting you can get replacement drive belts online for £5-£10 (depending on make) , and they take 5 mins to fit.