United Airlines have changed seats from ones chosen when booking

ferf1223

interesting - had you entered your API/passport information into the booking previously?

littlesnuggy

ferf1223 wrote: »

interesting - had you entered your API/passport information into the booking previously?

I'm pretty sure I wasn't asked/prompted to! When I travel within Europe on the budget airlines I always do this in advance which is a much better way, as this time I was keen to get to the 'choose your seats' page but it kept asking for more and more info (including the name & address of the hotel we were staying at). Fortunately I'd saved our ESTA applications to PDF so had all the info on me.

On the confirmation page it said that I was checked-in but as this was the first time the passengers had travelled with United the documents have to be verified at the airport before boarding cards can be issued. It says we can do this at a self-service kiosk by scanning in the passport or go to a manned desk (which we will be doing to discuss seats anyway).

ferf1223

ah - interesting...we fly the same airlines usually (and never United) so maybe that's why we haven't seen that before...I don't think you have to fill in the advance passenger info beforehand on most airlines but you normally can by logging into the booking. But if they have to see/check the passport the first time anyway it doesn't sound like it would have made a difference.