consumer rights regarding faulty phone

Legacy_user

hello about 2 months ago I bought a samsung galaxy s4 on contract through an o2 store.

One of the features I got it for was the ability to connect the phone to the tv and watch movies/ netflix etc on the tv.

However my phone is not able to do this for some unknown reason it doesn't work.

I have taken it into the store and it has been sent off for repair and "fixed" however it is still not working. I have tried it on 3 different tvs (One of them a samsung also) 3 different MHL adapters (One of them also samsung) and 3 different hdmi cables with no luck.

Having spoken to the manager in the store he mentioned his samsung s4 does also not do this and it is either a common fault or the phone is incapable of doing this.

My issue is surely if it is a common fault then surely they should A) repair it (Which they have been unable to do or replace it.

If the phone is unable to do this why does samsung state on the website it can and sell accessories to do so. Further more there are countless youtube videos of people doing so

The manager has refused to change the phone or do anything to resolve this issue as i have had the phone longer than 7 days and when I have contacted o2 customer services they just refer me back to the store

What can I do???

Your advice and experience is greatly appreciated

earthstorm

michael0fowler wrote: »

hello about 2 months ago I bought a samsung galaxy s4 on contract through an o2 store.

One of the features I got it for was the ability to connect the phone to the tv and watch movies/ netflix etc on the tv.

However my phone is not able to do this for some unknown reason it doesn't work.

I have taken it into the store and it has been sent off for repair and "fixed" however it is still not working. I have tried it on 3 different tvs (One of them a samsung also) 3 different MHL adapters (One of them also samsung) and 3 different hdmi cables with no luck.

Having spoken to the manager in the store he mentioned his samsung s4 does also not do this and it is either a common fault or the phone is incapable of doing this.

My issue is surely if it is a common fault then surely they should A) repair it (Which they have been unable to do or replace it.

If the phone is unable to do this why does samsung state on the website it can and sell accessories to do so. Further more there are countless youtube videos of people doing so

The manager has refused to change the phone or do anything to resolve this issue as i have had the phone longer than 7 days and when I have contacted o2 customer services they just refer me back to the store

What can I do???

Your advice and experience is greatly appreciated

Was it an o2 store that had a Guru?
If they did not offer a Guru instore then it was a franchise store and they dont really care.
I found out this when i visited my local store when i had an issue my my PAYG phone after 3 months and was told to take it to a local phone repair store. I just went to another o2 store which had a guru and the guru told me that franchise stores are the ones without a guru. he fixed my phone their and then when he found out it was a sim issue.

System

yes it is a franchise store. The woman on the phone said it was before telling me there was nothing they could do on the phone

earthstorm

michael0fowler wrote: »

yes it is a franchise store. The woman on the phone said it was before telling me there was nothing they could do on the phone

goto http://www.o2.co.uk/guru and click book a guru link at the top right corner and then you can add your postcode to find the nearest o2 store with a guru

DevCoder

Do you have the official samsung MHL lead?

Are you plugging the charger power lead into the MHL adaptor?

System

krisdorey wrote: »

Do you have the official samsung MHL lead?

Are you plugging the charger power lead into the MHL adaptor?

Yes ive tried the offical samsung mhl wire and tried with and without the plug on advice from samsung.