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any experience good/ bad with privilege home insurance

or m and s who are underwritten by axa?
Sorry if this is meant to be posted in another thread but I read what I thought might be relevant posts but couldn't really find what I wanted.
I would like to know if people would use Privilege, M&S or Axa for their buildings and contents insurance? I get the feeling these days that most insurers will try to avoid paying out citing wear and tear. I hope not to have to claim and like you all don't want to have a stressful experience if I do. Any recommendations?
Thanks!

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