Default Notice on Bank account - Invalid

Rainbowbrite27

Hi,

Really hope you can help as I'm absolutely desperate. I held a Student Overdraft Account with NATWEST that I didn't credit whilst moving house of September and October of 2011. My initial address was my parents but despite this I received no correspondance till January 2012 when all of a sudden after this had been put in to collection they suddenly managed to ring my parents home address. Had I known that the account would be put in to Default I would have course of credited the account as the volume was minimal & upon finding this out I immediately set up a Direct Debit with the Collection Agency & fully paid the debt back. It was only later that I felt that this was wrong largely due to the lack of correspondance. I have a Mortgage and Car & Credit Card & in 18 years of holiding various Credit I have NEVER defaulted on anything. The Six year hold on my Credit will have a massive impact on my life so I'm willing to take on any fight to see this matter addressed if possible - Please Help!!!!!!

InsideInsurance

First of all check your credit file. It may well be that there is nothing negative there. Natwest claim they defaulted my account with them but I never received any letter about this and nothing ever showed on by CRA file (and they were trying to get me to upgrade to the Black account for months after the alleged default date - my default was due to association with someone else)

So you had a student overdraft, obviously you know a student overdraft only lasts while you are a student and are compliant with the terms. Are you still a student and which term did you break for it to be in default? You knew you had the account, why didn't you do anything about it?

Rainbowbrite27

Hi,

I have a Noddle Account that clearly shows the Default on it, I know the Overdraft terms only last as a student and had been making regular payments to it, unfortunately due to personal reasons I was unable to make a payment in that month as demonstrated, however, I am aware that there should have been some correspondance in that time to alert me to this - I used to work for HSBC as a Counsellor. Hence whilst i knew I had the account at that time it was not my foremost priority. My argument is not that I missed the payment but that the appropriate warning letter was not put in place yet after the collection they were suddenly able to recover my address details.

happy_bunny_2

Make a written complaint with the appropriate facts. No point in talking to them, as you have no evidence. Go to FOS if they fob you off.

Maybe worth an SAR, as that will show any lack of letters.

I thought they could only default an account after formally demanding the OD be repaid? But I may be wrong.

Tixy

Was your parents address the address you always used for the account?

Or was it originally your parents address but then had you updated it to your own address (that you lived in up to Sept/Oct 11) but then not changed it to a new address when you moved?

What default date shows on your credit file?

What month did you not credit anything to the account? and did you resume payments the following month?

antrobus

Rainbowbrite27 wrote: »

......I know the Overdraft terms only last as a student and had been making regular payments to it, unfortunately due to personal reasons I was unable to make a payment in that month .....

So what did NatWest say when you told them?

Rainbowbrite27

They have the default date as September 2011 as far as I'm aware still trying to draw out facts they aren't the easiest bank to deal with, when I spoke to someone in recovery last week they said that letters had gone to my parents address none of which were received my parents are meticulous with my mail when it was going there, I hadn't changed the address at that time as we were renovating the property and I hadn't formally moved in. Natwest were completely uninterested with that & just stated that they did have my parents number on the record. I have been trying to get through to CAB to make an Appt but with no success as yet.
I did not credit the account in September and possibly October but previously If I had missed a month for some reason (there was no formal agreement in place required at this time ) they wrote a letter to my home address and I immediately credited the account. Hence my Credit rating was 999 and I was able to obtain a Mortgage on my own. When the account initially went it to Default I was informed that as long as I set up a regular payment plan this would not stay on my account after it was fully paid. This information i now see was wrong also I had no idea at that time it stays on for 6 years.

Tixy

So had you previously had the overdraft recalled and a default notice sent? and then at that point you arranged to repay in monthly installments?

If that did happen and you then subsequently missed payments in your repayment plan then it is likely that a default notice would be registered on your credit files.

No point in trying to deal with them by phone, if you want to seek further information, or complain, or even ask for a goodwill gesture then I would do so in writing.

Rainbowbrite27

Hi,

No I hadn't defauted prior to this they sent a letter If you didn't credit the account automatically I think after thirty days & then as long as you made a credit with them no further action was taken same as a standard account. When they rang me & informed me they had already decided to take action I immmediately set up a payment plan with them paying a high amount, i never missed a payment & paid off the debt three months early x

Rainbowbrite27

Does anyone know how else I can get advice as I am so far unable to get through to Citizens Advice Bureau at all & want to write a letter ASAP - To clarify did NOT miss a payment after repayment plan set up & paid off three months early.
Had no correspondance prior to telephone call to my parents address to tell me account had been put into collection -Please help