Email addy for top bod of whsmiths?

kaneaj1

Hi, I'd like to have a rant about poor customer service recieved from this company, but don't just want to send a complaint email through the general customer service facility available on their website.

I'm sure someone on here will be able to guide me in the right direction & that would be much appreciated.

tia, Kerry :beer:

scroogey

Kate Swann is a top bod of the company but no Idea of her email address

rchddap1

Chances are all her emails are read by her PA. So even if you do get an email address, there is no guarantee that she will actually read it.

loadsacash

You could send a letter to her at the address at 7 Holbein Place London SW1, but it would probably be sent to the PR department anyway.

kaneaj1

Thanks all, my complaint has been forwarded on to customer relations at head office apparently (used the online facility on the website yesterday).

I know that directors etc don't tend to read the complaints personaly, but I heard that it's an effective way of getting problems resolved in a satisfactory manner & quite quickly iyswim

Cheers, Kerry

LondonDiva

shirley.noakes@whsmith.co.uk - Head of Online Retail
stephen.clarke@whsmith.co.uk - Director of Marketing
kate.swann@whsmith.co.uk - Chief Exec

fairenoughclough

LondonDiva wrote:

[email="shirley.noakes@whsmith.co.uk"]shirley.noakes@whsmith.co.uk[/email] - Head of Online Retail
[email="stephen.clarke@whsmith.co.uk"]stephen.clarke@whsmith.co.uk[/email] - Director of Marketing
[email="kate.swann@whsmith.co.uk"]kate.swann@whsmith.co.uk[/email] - Chief Exec

Although I never got a personal reply from Kate Swann, whenever I sent her an e-mail things happened much faster, strange.