British Gas Complaint re: new boiler

southcoastrgi

sorry but i disagree, a rainwater downpipe isn't listed as a suitable termination point in any MI that i know of, if it was connected to an internal drain then there would generally be a lower flood point way before it flooded the boiler if the drain blocked, yes i've used downpipes but i always drill a bigger hole than the pipe i'm installing into it & i don't seal around the hole, meaning if the drain does block then the water won't go back into the boiler.

The fact that BG are going to repair it FOC means they know they installed it wrong, it's not a good will gesture they are just trying to wriggle out of the incorrect install (i bet they change the termination point when they repair it)

ollski

I'll bet they don't move it, but might well install one of those new non return valves for this problem.
The way I've done it in the past is drill a hole underneath the connection and put a small piece of overflow pipe in at a slight angle.

southcoastrgi

ollski wrote: »

I'll bet they don't move it, but might well install one of those new non return valves for this problem.

& if they do that the condense still won't have anywhere to go if the downpipe blocks & will still flood the boiler unless it has a sensor on the trap, & in that case they will be out every 5 mins clearing the downpipe

ollski

Sure but the problem here isn't condensate, it's rainwater. A backed up condensate pipe can occur however it is terminated.

southcoastrgi

yes that is true, i lost count of how many i had to go out to last year cause they had frozen (which reminds me i need a new hairdrier) but if the condensate can't drain & it don't have a sensor where do you think it's gonna go ?

haz25a

Thanks for all your opinions, feel free to keep them coming!

I've decided not to take them up on their offer of repairing the boiler just yet. I don't want to be stuck with numerous faults occurring on a brand new boiler for the next 10 years.

They have said they will use a soakaway but that's still external and the lagging on the pipe blew off at the first gust of wind!

It's a Potterton boiler and manual states "It is strongly recommended to discharge internally into the household drainage system. If connecting to rain water drain, that drain MUST discharge into a foul drain"

"Where this is not possible, discharge into an outside drain is permissible providing every possible precaution is taken to prevent freezing"

I can't think of any reason, other than laziness and cost, why they could not connect the pipe internally?

I'll try contacting Potterton directly, GasSafe, then Energy Ombudsman before agreeing to repairs I think but all your opinions have been very useful.

Thanks again.

keystone

Did Mr PJ install it? :rotfl::rotfl::rotfl:

Cheers

haz25a

keystone wrote: »

Did Mr PJ install it? :rotfl::rotfl::rotfl:

Cheers

Actually no, it was another subcontractor. Mr PJ sent an electrician to install the useless wireless/combined timer/thermostat (right next to my kitchen so whenever I'm cooking it gave false readings meaning the upstairs of the house was freezing)

southcoastrgi

keystone wrote: »

Did Mr PJ install it? :rotfl::rotfl::rotfl:

Cheers

PMSL :rotfl::rotfl::rotfl::rotfl: