Unimpressed with Nationwide

typistretired

ChopperST wrote: »

Also both debit cards and pin numbers arrived in the same post on the same day. Guy on the phone didn't see what the issue was?

Yes I must admit one of my husband's debit cards and pin numbers did arrive in the same post. They arrived in the Monday morning post so could have been dispatched separately on the Thursday and Friday.

robin58

You can easily get a card reader. Just go into bank and they will give you one. I have done this twice.

robatwork

I can login without the need of a card reader by clicking Memorable Data. Am I missing something here?

Archi_Bald

robatwork wrote: »

I can login without the need of a card reader by clicking Memorable Data.

Everybody can.

Only time the card reader is mandatory is for setting up payees, and sometimes also making payments to existing payees.

ColdIron

robatwork wrote: »

I can login without the need of a card reader by clicking Memorable Data. Am I missing something here?

You can login without the card reader but with limited functionality, typically you won't be able to setup payments to new payees, change contact details etc

theGrinch

their customer service could be improved.

typistretired

theGrinch wrote: »

their customer service could be improved.

Well considering the compensation they have paid out to my husband and I this year, we don't have a bad word to say about them. :beer:

FOREVER21

robatwork wrote: »

I can login without the need of a card reader by clicking Memorable Data. Am I missing something here?

Yes me too, but you will find if for example you want to set up a new payee from a current account you will be asked to use the card reader. I have had a NW credit card for years only using the memorable data but on opening a current account needed to use a card reader.

As said earlier credit card and current accounts can be operated with the memorable data until certain transactions are wanted, I find the card reader system easy but I have been using the one from Barclays for a while.

Must say I am surprised that you can use any card reader for a different banks cards is this good security?

AlexMac

Nationwide have been historically good (and they are still a mutual if it matters or you're an old Trot) and their online system works for me, but as they've grown and gobbled up local BS's, a few things really hack me off-
- closing all 4 branches in inner SE London so, for me, theyre online only unless I hack up to Charing Cross (or come to that, pop over to the Isle of Wight as we often do!)
- making you remember 15 (yes, 15, I kid you not) customer numbers, pins, passnumbers, memorable place, date and name; all in differing formats (lower case/upper case/ not your own name/birthdate.....) for different products,
- hiding their best savings rates way down in the small print (did you find their 1.7% 'loyalty saver', or 2.5% 'regular saver'? Nor did I, and I'm loyal and regular as bran flakes...and (while this rant is on a roll, perhaps most importantly, the occasional screw up such as;
- losing £2k of my hard earned due to a system error which affected me and 700 other customers who tried to open said accounts in the week up to 30th August! Three phonecalls, two promises, assurances the dough is there in a parallel universe, but it still ain't on my screen!

But lovely people nevertheless, and frankly, I'll tolerate almost anything to keep the1.25% interest only mortgage they were daft enough to give me a few years ago