Advice needed please

PurpleJellyTot

Please advise.
Feb 2009 I purchased a laptop from an ebay store online, my ex boyfriend paid for it through his paypal so at this stage i cannot retrace. After 2.5 years of use the laptop would no longer switch on. I called HP directly who quoted me £500 to repair the laptop because the warranty expired 24/03/10. I had numerous conversations with HP to try to reduce the cost. They would not budge so I ended up paying for it. During these conversations HP sales advisor admitted that it was a known flaw and that it 'just happens' and there was no fault that I caused (tx2 overheating). Yet I still had to pay for it. The laptop went in for repair 08/12/11 and returned 14/03/12.
I have spoken 13/09/13 to an HP advisor who quoted as saying 'if I had mentioned the sales of goods act at the time of repair then I would not have to pay for repair'. That I now no longer have time to claim my money back. He then proceeded to ask me does the laptop work now, I responded yes. His reply was what was the issue then!
He spoke with a supervisor who must have mentioned the Sales of Goods Act UK applies only to sellers. However they were quick enough to take my money for a repair, they advertise for out of warranty repairs to call them directly, yet they are fully aware that I should not have to pay for a refund. I thought I took a contract out with HP to repair my laptop, yet I should not have had to pay, they believe that they do not have to inform customers of the legislation. Regardless of me asking at the time of repair to the sales advisor is there any loop holes that I would be able to reduce the cost.


Is this something I just have to walk away from and call experience??

WTFH

I'm guessing he wanted to know what the issue was because you were calling him up about something that happened almost a year ago.
Without having the full details it's hard to know, but I suspect you just have to walk away now.
We'd need to know exaclty who the seller was, how they described the item, etc. IF the seller was HP, then you might have been able to do something about it last year (without knowing details, I can't say for certain).
If the seller was not HP, then you should have gone back to the seller about the issue, if you believe they sold you faulty goods without describing them as such. HP are not responsible for what is sold on eBay, unless you can prove that the product was sold as being brand new and came in a sealed box.

PurpleJellyTot

It was sold in the box (unopened) with the full years warranty. The seller sold me the laptop which worked straight out of the box. I experienced what so many other users had experienced with the device, the system overheating. To be honest I don't think the seller was aware in the slightest about the technical faults that can happen with them.
I explained to the advisor Should i have gone through the seller and for them to contact you for a repair, his response was he could not comment but that the sales for goods act only works for the seller.
I think I may just have to call it down to experience and learn from it.