Royal Mail - Fee to pay

Louiseoc

Good afternoon my lovelies,

Just received a card in the post from Royal Mail stating that the sender didn't pay the full postage (9p) and that I have to pay a handling fee of £1 plus the 9p to collect the item.
Anyone else get a card like this today? will be tapping the sender on the wrist once I find out who they are! unless of course its a huge cheque x

kitkat34

hi
yup I just got the same card now I have to pay £1.09 because sender was 9p short no idea who its from as not expecting anything, I want to know what the handling fee covers? why do they charge £1 because someone is slightly under in postage.

Abbafan1972

The bleeders!!!!!! :mad:

Let us know what it was.

DigForVictory

It is *so* frustrating, isn't it?!
To add salt, the offender is usually my mum, sending odds & bits of paper I do not want.
The silver lining is I have learned to be really careful myself...

jeddentad

My car dealership did this once.

Sent out a crud load of marketing envelopes, didn't frank any of them.

It was not a happy day to find out I just paid abput £1.45 and a trip to the post office just to receive an ad!

custardy

Louiseoc wrote: »

Good afternoon my lovelies,

Just received a card in the post from Royal Mail stating that the sender didn't pay the full postage (9p) and that I have to pay a handling fee of £1 plus the 9p to collect the item.
Anyone else get a card like this today? will be tapping the sender on the wrist once I find out who they are! unless of course its a huge cheque x

its a large letter with a 1st class stamp

custardy

kitkat34 wrote: »

hi
yup I just got the same card now I have to pay £1.09 because sender was 9p short no idea who its from as not expecting anything, I want to know what the handling fee covers? why do they charge £1 because someone is slightly under in postage.

charge items are manually handled.so costs come up
They are audited through the mail stream(as in RM world they become cash in terms of accounts)
This involves added work
and there has to be a punitive value,otherwise why bother with a stamp?

Louiseoc

custardy wrote: »

its a large letter with a 1st class stamp

Huge cheque it is then

kitkat34

custardy wrote: »

charge items are manually handled.so costs come up
They are audited through the mail stream(as in RM world they become cash in terms of accounts)
This involves added work
and there has to be a punitive value,otherwise why bother with a stamp?

I understand all that but am annoyed I have no choice but to pay it and don't agree with it and will not until they provide a proper service I don't know how many times ive paid recorded and yet they don't bother to get a sig, they've lost post, ive had parcel and a couple letters arrived open, until they provide a proper service don't feel they should add charges for someone who has slightly got payment wrong. When they do something wrong they don't make it easy for you to recoup your loss and im not allowed to add a handling fee for my bother.

custardy

kitkat34 wrote: »

I understand all that but am annoyed I have no choice but to pay it and don't agree with it and will not until they provide a proper service I don't know how many times ive paid recorded and yet they don't bother to get a sig, they've lost post, ive had parcel and a couple letters arrived open, until they provide a proper service don't feel they should add charges for someone who has slightly got payment wrong. When they do something wrong they don't make it easy for you to recoup your loss and im not allowed to add a handling fee for my bother.

You have every choice
All this maligning the service is moot
it has nothing to do with charging underpaid items
RM charge a fraction of underpaid items
this will change

kitkat34

no I don't have a choice cant get to my collection office and this could be something very important so no choice ive had to pay.