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Unsatisfactory guttering job. Advise needed.
phill85
Posts: 3 Newbie
I hoping somebody can give me advise on how to resolve this situation.
We got a roofing firm out to fix our guttering which was leaking against a wall. They quoted £90 to replace a corner piece of guttering and replace some pointing which had come loose. They also agreed to clad one small bit of facia which they said that they'd have an off cut for so would not charge for materials and fit a small piece of lead which again they said they had an off cut for.
They came out and did the job, and if I'm honest, its not the best job, but then again what do I expect for £90? They did not replace the corner part (they said they had ordered a bit but it was too small).
The next morning I got up for work and on my way our noticed that the other joint on the corner piece was leaking. I called them up and they came out and had a look. They said that they found a loose clip which they fixed and it was ok.
I got home that evening and it appeared that the clip had broken and the guttering had come a part. I called them again. On the phone the guys attitude was pretty much like "its not my problem" but they said they would came out again and order and fit a new corner piece, but it would cost me extra. I reluctantly agreed.
So they came out for the third time and rung me to say that they couldn't get the part in the local area, but had engineered a solution. They said that it will now cost £105. I got home and had a look and every thing seemed fine. It was raining and there were no more leaks. I was happy! Until I got up this morning and the other wall was damp.
What course of action should I take now? I'm apprehensive to ring them up again given their attitude last time. Should I email them?? Then at least I'd have a record. Should I have to pay any extra? What about labour? They've effectively charged me extra for a corner piece twice, which they haven't fitted. I just really don't know what to do!
We got a roofing firm out to fix our guttering which was leaking against a wall. They quoted £90 to replace a corner piece of guttering and replace some pointing which had come loose. They also agreed to clad one small bit of facia which they said that they'd have an off cut for so would not charge for materials and fit a small piece of lead which again they said they had an off cut for.
They came out and did the job, and if I'm honest, its not the best job, but then again what do I expect for £90? They did not replace the corner part (they said they had ordered a bit but it was too small).
The next morning I got up for work and on my way our noticed that the other joint on the corner piece was leaking. I called them up and they came out and had a look. They said that they found a loose clip which they fixed and it was ok.
I got home that evening and it appeared that the clip had broken and the guttering had come a part. I called them again. On the phone the guys attitude was pretty much like "its not my problem" but they said they would came out again and order and fit a new corner piece, but it would cost me extra. I reluctantly agreed.
So they came out for the third time and rung me to say that they couldn't get the part in the local area, but had engineered a solution. They said that it will now cost £105. I got home and had a look and every thing seemed fine. It was raining and there were no more leaks. I was happy! Until I got up this morning and the other wall was damp.
What course of action should I take now? I'm apprehensive to ring them up again given their attitude last time. Should I email them?? Then at least I'd have a record. Should I have to pay any extra? What about labour? They've effectively charged me extra for a corner piece twice, which they haven't fitted. I just really don't know what to do!
0
Comments
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Dont rely on emails if you need a record of events.
Writing, Letter sent recorded delivery if you want proof they received it.Censorship Reigns Supreme in Troll City...0
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