Atomic Floyd Warranty

ick85

I wasn't sure where to post this and so I apologise if I've made a mistake.
I have a pair of Atomic Floyd Superdart headphones worth £200 and bought directly from Atomic Floyd via their website, after a week and change they've stopped working and so I tried to take advantage of their hefty 2-year warranty. After endless googling I arrived at the conclusion that the only method of contact they provide is by email and so, I sent a message. a few days went past with no reply so I sent another message which they replied to asking for my proof of purchase (which I then provided) and i was then given an address to return the defective product to. i asked prior to sending how long the turnaround should be for me getting a replacement set and was told that they should be in the post by the day after receiving my old pair. sent headphones to address provided having followed all instructions given and tracked the parcel which was delivered at noon last Wednesday. since this I have received no communication from Atomic Floyd and they have not responded to any of the 4/5 emails that I have sent them over the same period.
I've no idea what my next step should be, the more emails I send, the worse my tone gets which makes me feel even more unlikely to get a response.....HELP!!!

John_Gray

You probably would get better results by posting this in one of the consumer problems forums - it's not really a techie question.

ick85

Thanks John, np!

ick85

I've made the thread in the consumer rights forum now, can I get a locked thread here admin? Alternatively, how do I delete this?

frugal_mike

Well I don't see it across on the consumer forum so i'll post here. Did you pay on your credit card? If so you can make a section 75 claim against them as they are jointly liable with the seller. Phone the credit card provider and day you want to make a section 75 claim.

If you paid on debit card you could try a chargeback, but that is not guaranteed to work. I'm not sure if it applies in situations where you actually received the goods. It's worth a try though.

Before you do anything else though, are you actually certain its Atomic Floyd you have been speaking to? Did you get the email address from their website?

frugal_mike

Ok, my post above was started before you posted yours. I've copied it across to your new thread in the consumer forum which can be found at

https://forums.moneysavingexpert.com/discussion/comment/63118561#Comment_63118561