aviva solus - conflict of interests?

tir21

i phoned aviva to report damage and they said their approved repairer was a company called solus

after someone from solus called suggesting i have cracked and deformed bumper repaired rather than replaced i started investigating them

ive subsequently discovered aviva own solus. should they have told me that they own solus rather than just saying they were an approved repairer?

tir21

ps the damage was a small crack and the impression of a bolt sticking about 5 mm out.

would this normally be repaired or would bumper be replaced

[Deleted User]

tir21 wrote: »

i phoned aviva to report damage and they said their approved repairer was a company called solus

after someone from solus called suggesting i have cracked and deformed bumper repaired rather than replaced i started investigating them

ive subsequently discovered aviva own solus. should they have told me that they own solus rather than just saying they were an approved repairer?

Hi tir21

When you're in the process of making a claim, you can either use an Aviva approved repairer, or if you chose to use a non approved repairer you can, this will carry an additional excess.

This link details more and you can search your area for approved repairers:

https://www.aviva.co.uk/approved-repairer/

I hope this helps. Don't hesitate to email me at social@aviva.co.uk if you have further queries. Please include your full name, date of birth, postcode, vehicle registration number and MSE username in your email.

Many thanks,

Martin Banwell
Aviva Social Media Support

tir21

when you say aviva approved repairer, shouldnt i have been made aware that aviva own solus?

my concern is that the word approved suggests they have been selected solely on the basis of the quality of their work

its hard to imagine it can all be a matter of quality if you own solus

tir21

can you see that solus' advice that i have the bumper repaired rather than replaced is difficult to see as impartial

tir21

any one think there is a conflict if interests?

rs65

tir21 wrote: »

can you see that solus' advice that i have the bumper repaired rather than replaced is difficult to see as impartial

Not sure why you need an impartial view on a repair. If it can be repaired, it can be repaired.

King_Nothing

I'd want a cracked and deformed bumper replaced not repaired personally.

tir21

rs65 wrote: »

Not sure why you need an impartial view on a repair. If it can be repaired, it can be repaired.

most broken things can be repaired but there will be occasions when a repair can never produce as good a result as replacement

rs65

tir21 wrote: »

most broken things can be repaired but there will be occasions when a repair can never produce as good a result as replacement

Well there's only one way to find out.