aviva solus - conflict of interests?

tir21
tir21 Posts: 1,030 Forumite
Seventh Anniversary 500 Posts Combo Breaker
i phoned aviva to report damage and they said their approved repairer was a company called solus

after someone from solus called suggesting i have cracked and deformed bumper repaired rather than replaced i started investigating them

ive subsequently discovered aviva own solus. should they have told me that they own solus rather than just saying they were an approved repairer?

Comments

  • tir21
    tir21 Posts: 1,030 Forumite
    Seventh Anniversary 500 Posts Combo Breaker
    ps the damage was a small crack and the impression of a bolt sticking about 5 mm out.

    would this normally be repaired or would bumper be replaced
  • tir21 wrote: »
    i phoned aviva to report damage and they said their approved repairer was a company called solus

    after someone from solus called suggesting i have cracked and deformed bumper repaired rather than replaced i started investigating them

    ive subsequently discovered aviva own solus. should they have told me that they own solus rather than just saying they were an approved repairer?

    Hi tir21

    When you're in the process of making a claim, you can either use an Aviva approved repairer, or if you chose to use a non approved repairer you can, this will carry an additional excess.

    This link details more and you can search your area for approved repairers:

    https://www.aviva.co.uk/approved-repairer/

    I hope this helps. Don't hesitate to email me at social@aviva.co.uk if you have further queries. Please include your full name, date of birth, postcode, vehicle registration number and MSE username in your email.

    Many thanks,

    Martin Banwell
    Aviva Social Media Support
  • tir21
    tir21 Posts: 1,030 Forumite
    Seventh Anniversary 500 Posts Combo Breaker
    when you say aviva approved repairer, shouldnt i have been made aware that aviva own solus?

    my concern is that the word approved suggests they have been selected solely on the basis of the quality of their work

    its hard to imagine it can all be a matter of quality if you own solus
  • tir21
    tir21 Posts: 1,030 Forumite
    Seventh Anniversary 500 Posts Combo Breaker
    can you see that solus' advice that i have the bumper repaired rather than replaced is difficult to see as impartial
  • tir21
    tir21 Posts: 1,030 Forumite
    Seventh Anniversary 500 Posts Combo Breaker
    any one think there is a conflict if interests?
  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    tir21 wrote: »
    can you see that solus' advice that i have the bumper repaired rather than replaced is difficult to see as impartial

    Not sure why you need an impartial view on a repair. If it can be repaired, it can be repaired.
  • I'd want a cracked and deformed bumper replaced not repaired personally.
  • tir21
    tir21 Posts: 1,030 Forumite
    Seventh Anniversary 500 Posts Combo Breaker
    rs65 wrote: »
    Not sure why you need an impartial view on a repair. If it can be repaired, it can be repaired.

    most broken things can be repaired but there will be occasions when a repair can never produce as good a result as replacement
  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    tir21 wrote: »
    most broken things can be repaired but there will be occasions when a repair can never produce as good a result as replacement

    Well there's only one way to find out.
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