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refund not refunded?
smadams11
Posts: 5 Forumite
hi, i dont know if this in in the right place but...
i ordered some toys from an online shop. when they arrived 1 toy was fine, 1 was smashed up and 1 looked fine but wouldnt work/turn on when i tried it. i have called them and requested a refund and they said they would. i waited a week but i didnt get the refund. since then i have called 3 more times only to be told that they will send a message to the relevant department and call me back, but no one has. its been 4 weeks now, and i dont know what i can do as they 'cant' help me on the phone.
any suggestions?
also, its not a huge amount of money-only a tenner so i dont want to do anything too drastic!
thanks
i ordered some toys from an online shop. when they arrived 1 toy was fine, 1 was smashed up and 1 looked fine but wouldnt work/turn on when i tried it. i have called them and requested a refund and they said they would. i waited a week but i didnt get the refund. since then i have called 3 more times only to be told that they will send a message to the relevant department and call me back, but no one has. its been 4 weeks now, and i dont know what i can do as they 'cant' help me on the phone.
any suggestions?
also, its not a huge amount of money-only a tenner so i dont want to do anything too drastic!
thanks
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