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Item ordered on-line not in stock
jimmy_cricket
Posts: 382 Forumite
Hi, just looking for some preemptive advice. Yesterday ordered a large electric appliance on-line from a firm that said on their website was in stock. Paid via sage pay, so assuming that my cc was debited at this point.
Today other half received a 'phone call from said firm saying not in stock but they have a demonstration model. Other half asked whether there would be a discount as obviously not 'new' and boxed. Firm said no.
Now here is my question. Tonight I have emailed asking for a refund as the item is not in stock. But I have also picked up some poor reviews regarding this firm. So, am I within my rights asking for this refund and what is a reasonable time for this to be paid?
Cheers jc
Today other half received a 'phone call from said firm saying not in stock but they have a demonstration model. Other half asked whether there would be a discount as obviously not 'new' and boxed. Firm said no.
Now here is my question. Tonight I have emailed asking for a refund as the item is not in stock. But I have also picked up some poor reviews regarding this firm. So, am I within my rights asking for this refund and what is a reasonable time for this to be paid?
Cheers jc
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Comments
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Yes you are within your rights for a refund.
They have 30 days to do this.One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0 -
Yes, perfectly reasonable asking for a refund.jimmy_cricket wrote: »Hi, just looking for some preemptive advice. Yesterday ordered a large electric appliance on-line from a firm that said on their website was in stock. Paid via sage pay, so assuming that my cc was debited at this point.
Today other half received a 'phone call from said firm saying not in stock but they have a demonstration model. Other half asked whether there would be a discount as obviously not 'new' and boxed. Firm said no.
Now here is my question. Tonight I have emailed asking for a refund as the item is not in stock. But I have also picked up some poor reviews regarding this firm. So, am I within my rights asking for this refund and what is a reasonable time for this to be paid?
Cheers jc
Distance Selling Regulations allow you to cancel, and receive a refund of all monies paid, up until seven working days after receiving the goods.
Clearly you are within that timeframe, and the DSRs say the seller should process the refund as soon as possible but definitely within 30 days.0 -
Brilliant Halibut, exactly what I needed to know!
Hopefully all will be OK and smoothly dealt with....0 -
Thanks also wealdroam0
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