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Customer Service from Duracell -or maybe not.

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  • Torkijo
    Torkijo Posts: 506 Forumite
    Part of the Furniture 100 Posts Combo Breaker Home Insurance Hacker!
    Just to update, After writing to them again and a phone call Duracell have very kindly sent me the cost of the camera and a voucher for some new batteries.
  • dacouch
    dacouch Posts: 21,636 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Torkijo wrote: »
    Just to update, After writing to them again and a phone call Duracell have very kindly sent me the cost of the camera and a voucher for some new batteries.

    So if I could summarise how Duracell handled your complaint is that it went on and on and on
  • Torkijo
    Torkijo Posts: 506 Forumite
    Part of the Furniture 100 Posts Combo Breaker Home Insurance Hacker!
    dacouch wrote: »
    So if I could summarise how Duracell handled your complaint is that it went on and on and on

    And on, and on...
  • A._Badger
    A._Badger Posts: 5,881 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I had a set of Duracells, in date, leak and badly damage an expensive Led Lenser torch last year. Fortunately, LED Lenser picked up the tab and replaced the battery container FOC.

    It's left me with a feeling that Duracells aren't what they once were - or at least seemed to be.
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