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National Grid cost me £60

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  • as I say the smell was only a whiff. it was probably just that one of my kids had let off in the house. smell can be a deceptive thing.
  • closed wrote: »
    who used the wand, and what was the basis for the disconnect.

    the wand was used by the National Grid engineer.

    the basis of the disconnect was that there was a severe leak on the reading - no other gas detected - no smell, nothing found with the wand...
  • Wywth
    Wywth Posts: 5,079 Forumite
    scruffian wrote: »
    The reason he said we had a severe gas leak is that the pilot light was lit, so gas was being released through the system. He didn't think to check that we had a pilot light, so he assumed that the reason that gas was leaving the system was because of the leak, not because of the pilot light.

    I truely believe you are getting into the realms of fantasy on this one.

    Any qualified gas engineer (National Grid or otherwise) would ask you to show them what gas appliances you have before taling any measurements. Otherwise there is no point taking the measurement as an appliance (e.g. a gas hob) could simply have been left on.

    :cool:
  • so what are you suggesting happened? the second gas engineer is incorrect in saying i do not have a leak? should i call national grid again to see if he was right?
  • closed
    closed Posts: 10,886 Forumite
    edited 9 September 2013 at 5:41PM
    what documentation did the ng engineer leave - you're suggesting they took one look at the meter spinning and disconnected it based on a kids fart which evaporated only after disconnection
    !!
    > . !!!! ----> .
  • it was back in June - if he left any papers I can't find them.

    He seemed keen to get out in his 30 minutes.

    I am not sure what you are suggesting the other options are? It seems to me that either:

    1. There was a leak and now there isnt - it somehow fixed itself
    2. There was a leak and the second engineer missed it - this seems unlikely - i saw his measuring device attached to the system
    3. There was never a leak.

    To me 3 seems like the only valid possibility.

    Originally I thought that the leak was coming from the house next door - there was an elderly lady there and I was worried she had left the gas on. My reward for being a considerate neighbour seems to be a £60 fee!
  • dude89
    dude89 Posts: 191 Forumite
    I'd much rather NG made it safe even if there was only a small chance of leak, giving me time to get an engineer out to do a full check than my house and family be destroyed.

    NG engineers will take no chances and I'm glad they don't!
  • mttylad
    mttylad Posts: 1,519 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    How long was it between the NG engineer coming around and you getting it fixed?

    Sounds like it was quite a while.
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