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HSBC PPI Claim

cheekyherb
cheekyherb Posts: 401
Part of the Furniture Combo Breaker
Forumite
in Reclaim PPI & other insurance
Hi, I wanted some advice, I recently started a claim for PPI via HSBC who have taken over HFC for a loan I took out 8 years ago which had huge amount of PPI each month added to it.

HSBC have written to state that unless I can prove documentation of the original loan they can't help me and will close my claim in 28 days.

I have searched high and low and can't find the paperwork, any idea how I would get hold of a copy now that HFC have been taken over?

Thanks in advance

Comments

  • dunstonh
    dunstonh Posts: 121,945
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Forumite
    how I would get hold of a copy now that HFC have been taken over?

    You cant. if they no longer have it and you no longer have your copy then you cant get it. If you dont believe them then spend £10 and do a data subject access request.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • cheekyherb
    cheekyherb Posts: 401
    Part of the Furniture Combo Breaker
    Forumite
    dunstonh wrote: »
    You cant. if they no longer have it and you no longer have your copy then you cant get it. If you dont believe them then spend £10 and do a data subject access request.

    Thank you for a quick reply. sorry to be daft but what is a data subject access request?
  • -taff
    -taff Posts: 15,616
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite
    there's a template on the front page. It's a request for all the information they hold on you.
    Non me fac calcitrare tuum culi
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