We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Thorntons Chocs bundles

Options
124»

Comments

  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    mags21 wrote: »

    Thank you.

    I was going to order advent calendars the other day with the code for free box of continental but when I went to order today it has run out so 20% off is very welcome.

    Got some of these bags at the same time for Christmas.
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    My order arrived today.

    Very pleased with the bags of chocolate but not so pleased that I ordered the advent calendars to be iced with names and everyone of them is blank!!

    Customer services number is an 0845 number - why should I have to pay to get it sorted, I expect they will just tell me to take them into a store to get it done, which kind of defeats the object of buying on line in the first place!!
  • Anne20
    Anne20 Posts: 22 Forumite
    For POPPYOSCAR:

    If you would like to get in touch with Customer Services and not use the 0845 number then you may wish to visit the website SAYNOTO0870.COM and there will be an alternative geographical number and a freephone number for Thorntons.

    I always visit this website if faced with an 0845 type number and invariably find an alternative option.

    HTH! Good luck and enjoy your chocolates! :)
  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Anne20 wrote: »
    For POPPYOSCAR:

    If you would like to get in touch with Customer Services and not use the 0845 number then you may wish to visit the website SAYNOTO0870.COM and there will be an alternative geographical number and a freephone number for Thorntons.

    I always visit this website if faced with an 0845 type number and invariably find an alternative option.

    HTH! Good luck and enjoy your chocolates! :)

    Thank you.

    Yes I found a freephone number for them.

    They were most unhelpful. For some reason "it was not downloaded when I confirmed the order" and it is my fault for not "checking the confirmation email" which I am told would have shown all the names.

    I cannot believe that for the sake of 5 little pieces of chocolate iced
    with a name they have truly alienated a customer.

    I now have to take them into a store to get them iced.

    I really hate their website, never had these kind of problems before they changed it.
  • Home Bargains sell the oddments from Thorntons for around £1 a bag ;)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.