Tescos mispricing on labels

Ksoze

Not sure if this is the right section ??

So I go into Tescos looking for nappies, Big box of pampers with a Yellow sticker so I assume these must be the best price. But something doesn't quite add up. I double check and the yellow label shows £12 for 80 nappies, however there are only 74 nappies in the box !!! Additionally this then means the smaller pack is cheaper per nappy !! I then bought the smaller box packs.

My question is do I have any rights to ask them for a voucher for the misprice even though I didn't actually buy the product or is that down to their own good will ??

I also took a photo of the lable with the box of nappies in the picture

Sooler

No, and it may not necessarily be a misprice. They had the price lable for 80 box but no product, they had the 74 box but no price lable.

Ksoze

Sooler wrote: »

No, and it may not necessarily be a misprice. They had the price lable for 80 box but no product, they had the 74 box but no price lable.

But there was a whole shelf of 74 boxes with the mispriced label underneath it. If they had no label they should have printed one up !!! It is an obvious mis-labelling without doubt.

Enterprise_1701C

You are not entitled to a voucher or anything for a product you did not buy but you think is mispriced.

You have no idea what price the boxes of 74 went through at, could have been they were going through at £1 a box, you will never know now.

Tesco's argument will be that it is not a misprice, but simply that the boxes have been put in the wrong place.

colmax

I have just had a discussion with the Manager of my local Sainsbury over the same subject.

I have had so many occasions in my local Sainsbury that they have "accidentally" put the items in the wrong place. And it is always conveniently on the special offer items. It's all very well to say that the customer should scrutinise the receipt to make sure that it is all correct, but of course after the sale has gone through it takes a good 20 mins to get to the front of the queue at the customer services, then wait while they send someone to check, only to be told that you picked up the wrong item, (which was misplaced on the shelf in the first place).

Then the best they offer you is to refund the item, so that you have lost 20 mins of your life and don't even have the item you wanted to buy.

In my opinion this happens too often to be an accident. I think this is an area where MSE could use get us money savers to document all of the "accidental" errors up and down the country and see if there is kind of collusion going on. It doesn't sound like much, but if every customer "accidentally" buys the wrong item, or a few items, that will add up to a LOT of extra profit for the supermarkets. When they are caught out, they just say "it was an accident" and refund the item.

Come on Martin, this could be the next big scandal uncovered.

jenniewb

colmax wrote: »

I have had so many occasions in my local Sainsbury that they have "accidentally" put the items in the wrong place. And it is always conveniently on the special offer items. It's all very well to say that the customer should scrutinise the receipt....
.

IMO any store which treats customers in this way does not deserve to have loyal customers. If you destroy the trust of a customer and require they shop with an air of subtle anxiety that their bills may be higher as a result of (what can feel like) trying to catch them out with wrong prices or false price-per-item tickets or similar then you don't create a shopping environment people want to return to. Never mind Martin Lewis shining a light on such poor ways to treat customers, it would make more of a difference if we all voted with our feet.

steve1500

What I tend to find is, it is not the supermarkets fault but other shoppers.


They pick up an item then see a very similar item at a cheaper price, pick that up & put the original item in with offer items.

jenniewb

steve1500 wrote: »

What I tend to find is, it is not the supermarkets fault but other shoppers.


They pick up an item then see a very similar item at a cheaper price, pick that up & put the original item in with offer items.

Not in my experience. In my experience it's one of three things;

Shops/staff not updating their offer labels when the dates are out.

Shelf stackers putting stuff in the wrong place because there is no room elsewhere but do not remove the label or cover it with an "out of stock" label.

Or (this is the worst one) making calculations that are so out and incorrect but try to trick you into thinking the deal makes the price-per item better than it actually is.

Only on rare occasions do I find items put back in the wrong place and normally it's very obvious because it's just one or two items, not an entire row of items with cardboard packaging, piled up several boxes high...
I normally shop after 11pm and shelves are being refilled then so it's less likely a customer is to blame and more to do with staff or management failures (which to me reads "i have better things to do than bother with helping a customer with making sure they can afford their shopping").

colmax

Exactly Jenniewb,

In the case I mentioned the other day there were two cases of the larger bottles in front of one or two individual smaller bottles, at the back of the shelf, which the shelf label offer referred to. I checked again afterwards, and nowhere on the entire row was there a shelf label for the larger bottles.

The manager who explained to me that the bottle I had picked up in error was the wrong size for the offer even said that it had been done by an accident by their shelf stacking team.

So on the one hand she was admitting that Sainsbury employees had made a mistake in their shelf stacking, and on the other hand saying that the store was in no way responsible for the fact that I didn't read the shelf label correctly.

I phoned thier customer services and had a long conversation with thier complaints department. I explained that as a businessman if I were to overcharge customers and then say that it was an error in the invoice caused by my accounts department and that the customer should have scrutinised the invoice before and after paying and that the best I could do was strip out the work and refund the money... The customer services person understood my point. He apologised and gave me a "good will gesture" on my Nectar card.

kevbev321

I've had this sort of thing happen to me a few times in Tesco, and I must say every time they have been absolutely fantastic in sorting it out.

Just last week I bought a set of BBQ tongs which had been put on a peg with a £1 label on them. Not even realising, they went through at £5 at the till. I realised as I was walking out that the bill was too much and went to customer services. They checked the shelf and the label was for a completely different item, the wrong label had been put up. No questions asked, they apologised profusely, and honoured their DTD policy - Nice little £8 refund for me!!

I can't see how in any way shape or form you could ask for a voucher for something you haven't bought though; expect to be laughed at!

pawsies

Mistakes happen.

Customers and staff put things in the wrong place.

The reality is when you put items on the till you are offering to purchase the item at that price.
The shop accepts the offer and the transaction goes through.
That is the legal standpoint.

Now the moral standpoint is surely if you feel so strongly that Tesco are in the wrong- would you really go back and say to the company 'oh I'm sorry I owe you more for those nappies. The pack said 80 but I realised when I got home there was 85 in there?
Not a one way street but a lot of people think it is.