Car Phone Warehouse- What are they playing at?? Advice Please

MilgramsMate

Dear all,

I've had an absolute nightmare with Car phone Warehouse in the Walnuts, Orpington.

I purchased a mobile phone charger at £17.99 in February 2013. initially the payment didn't go through due to some problem with their payment network. I was told if I was charged twice to bring in my bank statement and receipts and I'd be reimbursed. When my statement arrived I went to the branch and they told me they couldn't refund as a manager wasn't present. I wasn't able to get to the branch again for a couple of months. When I went in they were helpful. I did however spend about an hour in the shop as they spoke at length to Head Office. At the end of the "session" I was promised that I would be sent a refund cheque. A few months have passed and no sign of the cheque. I week ago I sent them an e-mail through their complaints webpage. I've had absolutely no reply, not even an e-mail acknowledgement. I know it's only £17.99, but I feel I've wasted my valuable time and generally feel like I've been taken for a ride. Does anyone know how on earth I can get them to take notice?

ThumbRemote

Write to them at their head office, enclosing a copy of the bank statement. The letter should get passed to the correct person to handle, without you having o waste your own time sorting it out.

Alternatively, talk to your card issuer. They may be able to reverse one of the transactions.

meer53

Don't faff around with CPW, call your bank and dispute it as a duplicate payment.