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Well done Currys / KNOWHOW!
mar_uk
Posts: 34 Forumite
“LG Life’s not so Good” TV developed fault just after 2 years.........!
Sent an email to Currys and got a response:
‘As a company, we do understand our obligation to provide a remedy for products that fault following the expiry of the guarantee in certain situations. I do appreciate that manufacturing defects may not manifest themselves until after the initial warranty period has expired…
Alternatively, you are able to obtain an independent engineer to inspect your television, you can send us the engineers report. The report should outline the diagnoses of fault/s that has occurred, the cost of repair, also if the television is not repairable then the report should state this also….”
Sent independent engineer’s report and they called to organize collection to repair the TV, which they did within 7 days. Also will refund my £30 for the engineer's report.
Well done Currys and the KNOWHOW team.
P.S. Background:
avforums.com/forums/lcd-led-lcd-tvs/1802165-lg-tv-no-picture-sound-hdmi-usb-lan-don-t-work-distorted-freeview.html
Sent an email to Currys and got a response:
‘As a company, we do understand our obligation to provide a remedy for products that fault following the expiry of the guarantee in certain situations. I do appreciate that manufacturing defects may not manifest themselves until after the initial warranty period has expired…
Alternatively, you are able to obtain an independent engineer to inspect your television, you can send us the engineers report. The report should outline the diagnoses of fault/s that has occurred, the cost of repair, also if the television is not repairable then the report should state this also….”
Sent independent engineer’s report and they called to organize collection to repair the TV, which they did within 7 days. Also will refund my £30 for the engineer's report.
Well done Currys and the KNOWHOW team.
P.S. Background:
avforums.com/forums/lcd-led-lcd-tvs/1802165-lg-tv-no-picture-sound-hdmi-usb-lan-don-t-work-distorted-freeview.html
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