disgraceful scottish power boiler care

turkeys

turkeys wrote: »

I have now been without hot water and/or heating since March!! Numerous phone calls, broken appointments and visits from Scottish PowerEngineers who disagree with the work carried out by their collegues before them. The "complaints" team have failed to reply to my last email despite 2 reminders apart from standard "out of the office" replies.
I have been told by a Scottish Power Engineer that my boiler" probably has an electrical fault. They are not qualified to deal with these and my best option is probably to call out the manufacturer who will be able to rectify it."
The cover does not exclude electrical faults although I have been given so many opinions along the way I really don't know where to go next.
The boiler has now been totally out of action now for over a month.I spent several weeks without heating during the freezing weather in March and have had no hot water for many weeks.
I have taken Advice and I am sending the entire file to my legal advisers with a copy to my MP. This is a copy of the last e mail which has been totally ignored:
Dear Ms Geering,

Thank you for your communication of the 15th inst.

I have taken advice on this whole scenario and would like you to carefully note the following 3 main points:-

1) My Central Heating, Boiler and Hot Water System had been working completely satisfactorily for a considerable period until Spring 2013, when it needed a new transmission valve which Scottish Power fitted.The problems then started, a new PCB was installed on the 16th April followed the next day by a service carried out by another Scottish Power Engineer. Following that original visit and your Engineers protracted attention since, I have actually been without central heating or (gas powered) hot water until this time! Self evidently, as only Scottish Power engineers have worked upon my heating system, all original, remaining and any introduced faults are therefore Scottish Power's full and complete responsibility.

2) A consulting engineer advises that your assertion about an external electrical fault fails to take into account, the previous faultless working of the Boiler/Heating system pre Scottish Power hands-on and the Scottish Power engineer's intervention/work performed thus far.

3) Scottish Power have and are failing to properly operate the Service Agreement that is in place between us.

Please will you raise this whole matter with your management team and respond back to me: as before, my only want and need is to have an operational heating and hot water system.

Please take this as a warning, do not take out boiler cover with Scottish Power, they are taking money for a service which they do not and cannot by their own admission carry out. They have caused an incredible amount of stress to my family and I have lost money for the days I have taken off work.Scottish Power do not care about the enormous problems they cause and their total lack of communication has to be experienced to be believed.
02-09-2013 3:38 PM
turkeys is online now
Sorry, I am new to this and originally posted in wrong place!!