wrongly priced items

stevepemery

I purchased a sports bag online and made payment through my Paypal account, I have now been told by the seller that the item was priced wrong. They refunded my account without my permission and refused to send the item. What is my next step to get a result. Thank you

BlueBella

If it is ebay you are on about - you should contact their online support x

Jinty85

If you post your question in the Ebay section http://forums.moneysavingexpert.com/forumdisplay.php?f=40
you will get more responses.

cootuk

Years ago it was considered a contract was formed when payment was taken as they were mostly face to face or postal transactions.

As internet shopping automatically takes payment in most cases, it is now considered that the contract is formed on dispatch of goods, unless otherwise stated in T&C, as this gives the etailer time to check for misprices.

A lot of dropshippers allow their wholesalers to autoupdate prices which causes problems if they accept the contract on payment, though they should have procedures to check orders before dispatch.