Can't send emails but can receive (Vista & Talktalk)

Lancs_Lass

Hi, we have been running windows vista for a few months now with no probs. We now have a prob where we can receive emails but not send them (from 2 of our addresses - typically the kids ones are working!). Have spoken to 3 Talktalk tech advisers and stumped them. When we click on send for a new msg, it goes to the outbox but doesn't send and there are now a few in there waiting to go. Also, keep getting the msg 'One or more of your messages in your Outbox do not have a valid account specified'. Any ideas? Ta

espresso

Are the two problem addresses talktalk addresses? Are these two using SMTP Server: smtp.talktalk.net when sending?

cledor

Check your mail account settings, they should be:-
Email server details

Pop server: mail.talktalk.net
Smtp server: smtp.talktalk.net
Username: youremailaddress@talktalk.net
Password: yourpassword

See http://www.help.talktalk.net/servicestatus.htm for more info

Lancs_Lass

Everything is set up correctly. Talktalk got me to delete one of the addresses and re-set up, which I've done and now that keeps asking me for the user name & password. Whatever I put in, it won't accept.

cledor

Can you access the email account through TalkTalk webmail?

espresso

Have you actually sent an e-mail to the accounts that you are having problems with?

NOTE: Before you can send emails, you have to receive one in your inbox. This will activate your new email account.

Lancs_Lass

I can access through webmail. The email accounts aren't new, they've been running fine for 12 months.

espresso

Lancs_Lass wrote: »

I can access through webmail. The email accounts aren't new, they've been running fine for 12 months.

The settings in your e-mail client are probably incorrect then. Compare each setting with the accounts that work.

Lancs_Lass

Settings for all the addresses are the same. I've managed to get the password accepted on the one that was re-set up so that's receiving emails again now. Just the prob with sending on 2 out of the 4 addresses.

espresso

Delete the problem accounts and start again. If you can access these accounts via webmail, the problem is your in set-up.

Lancs_Lass

A couple of times over the last few days I have deleted the problem accounts and re-set them to no avail. Thanks for being so quick with your suggestions but I think I've exhausted them all now. Think I'll go and have a brew 'cos it's winding me up now!!