Fraudulent business practise in spain tenerife

SD_GILL58

Hello Everyone

Could anybody help with advice about this situation? much appreciated in advance.

On the 27th march 2013 my mother purchased a Yushica camera from an Asian shopkeeper based in Adeje. Here is the address
The Swami
C.C.PLAYA ,LOCAL NO 1
SAN EUGENIO BAJO
38600 . ADEJE -TENERIFE.
My mother was bullied into buying an overpriced camera with accessories,that she did not want. She returned the item's but kept the camera. She was supposed to be refunded for the items returned . She was given receipts in the shop , when she returned to the UK and checked her credit card statement the refunds had not been made. The fact remains that my mother has a camera worth £80-£100 pounds and the total taken from her account was £2417. The bank will not recover the money because she willingly bought the items under pressure and bullying. I have emailed several relevant authority's . We are flying back to Tenerife on the 29th October for 9 days . A friend mentioned that they in a similar situation held a protest outside the shop with placards . Could anyone give further advice on action that could be taken during our 9 day stay. Many thanks SD GILL

jacques_chirac

I'll start with the obvious - what relevance does the shopkeeper's country of origin have?

If your mother has a receipt for the refunded items, the bank should look into why this has not been processed. As for the overpriced goods, it is unfortunate that your mother did not do her research before buying.

InsideInsurance

jacques_chirac wrote: »

I'll start with the obvious - what relevance does the shopkeeper's country of have?

Technically it does have potential impact as local legislation will apply, some UK legislation wont. In theory it could potentially have impacted things like S75 claims however courts have already confirmed S75 does apply to overseas transactions.

jacques_chirac

InsideInsurance wrote: »

Technically it does have potential impact as local legislation will apply, some UK legislation wont. In theory it could potentially have impacted things like S75 claims however courts have already confirmed S75 does apply to overseas transactions.

You might want to reread my question, adding in the word origin (typing too fast, but pretty obvious what I was referring to)!

CKhalvashi

I don't agree it's fraud, if I'm honest.

Theoretically, I could say my car's for sale for £500,000 (and it's worth about £30,000). It's up to the buyer and seller to negotiate a discount between them on it.

Aggressive sales practices and perceived overcharging, maybe, but fraud, definitely not.

CK

wealdroam

I am struggling with the phrase "she willingly bought the items under pressure and bullying".
Was she willing or was she bullied?

So intense was the bullying that your mother agreed to a purchase of £2417?

What are these "relevant authority's" (sic) you speak of?
Without knowing these, it is difficult to suggest what else you should do.

DCFC79

SD_GILL58 wrote: »

I have emailed several relevant authority's .

Im also interested to know who these relevant authorities are.

arcon5

jacques_chirac wrote: »

I'll start with the obvious - what relevance does the shopkeeper's country of origin have?

Legally and logistically, it's very relevant.

redcard

jacques_chirac wrote: »

I'll start with the obvious - what relevance does the shopkeeper's country of origin have?

If your mother has a receipt for the refunded items, the bank should look into why this has not been processed. As for the overpriced goods, it is unfortunate that your mother did not do her research before buying.

Why did you deem the shopkeeper's origin to be of such significance?

C_Mababejive

I've been to Adeje. Its true there are little areas of touristy shops many run by Asian people. There is a front door through which you enter and you can exit through the same door. I browsed a few of them. Some i left and others i bought the odd bit of tourist tat. One of my little pleasures was a "rucky" cat. I'd seen one in my local very nice Chinese restaurant. It now waves at me every morning and makes me smile. Simple pleasures.

Dimey

If your mother is only looking for the refund for the items she returned to the shop and she has a receipt from the shop confirming they took possession of the returned goods then I don't understand why the bank won't chase the credit card refund.

Maybe your mother is confusing matters buy talking about being bullied into buying a camera.

Can you phone the shop and the bank & just chase purely for the refund.