Card Fraud- Nationwide refusing refund

System

pqrdef wrote: »

The account holder isn't the victim. Fraud is deception, and the last person who'll be deceived by impersonation is the person being impersonated.

Just so. Can any of the banking insiders who post here explain why, in my experience, banks/building societies are so wet about getting the police to track down the fraudsters, even when they should be able to trace, for example, the address to which fraudulently ordered goods were delivered?

James

pmduk wrote: »

The police frequently will decline to accept details of such crime from the public.

.


In this case Nationwide infer it is first party fraud.

So what is needed is a crime reference number.

Here is how you can get one.

Click here.

From BBC Radio 4s MoneyBox earlier this year.

Fraud Reporting Change Criticised.



Hope this helps.

dalesrider

Meadow9 wrote: »

He rang nationwide immediately and explained the situation and they said they would investigate and if they were fraudulent he would be refunded. Today however he has recieved a letter saying after investigation they do not believe the transactions are fraudulent and so will not be refund any of the money.

Any help would be very much appreciated!

Did he speak to the fraud team?
He should have been refunded straight away, while the investigation was started.

Given the letter you have received. I would be ringing up and starting a complaint.
If this goes to the FCA nationwide are on a hiding to nothing. Breech of PSD (Payment Services Directive)

When will people learn that VbV & MasterCard Secure have NOTHING to do with the banks and Card providers.
It is a system that RETAILERS pay either Visa or MasterCard for.

dalesrider

YoungNick wrote: »

Just so. Can any of the banking insiders who post here explain why, in my experience, banks/building societies are so wet about getting the police to track down the fraudsters, even when they should be able to trace, for example, the address to which fraudulently ordered goods were delivered?

It is down to the retailer to get the police involved as they are the losing party....

And surprise, surprise the ONLY people who actually know WHAT was ordered and WHERE it went....

Card providers have NO IDEA of what was bought or where it went....
I would be very rich is I had £1 for each time someone asked me what was bought. Like banks get copies of every receipt.... :rotfl: