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Forgotten Password can't use pc.

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Comments

  • emerald21
    emerald21 Posts: 11,349 Forumite
    Part of the Furniture 10,000 Posts Photogenic
    Hi I thought it was because he couldn t remember his password but apparently it's because the user profile cannot be loaded. Can anyone tell me how to rectify this in easy terms please and what usually causes this. Thank you
  • emerald21
    emerald21 Posts: 11,349 Forumite
    Part of the Furniture 10,000 Posts Photogenic

    I ve looked there but it says to fix it i ll need to log on to an administrator account which i dont think he has.
  • Hello
    I seem to have a similar problem to original poster. We have got a message that the logon password has expired and needs to be changed and no -one can remember the original one! The password was saved as I kept being asked what it was by family members using the laptop. OK I have tried all variations on what I thought was the password , capitals etc and failed to put the correct one in. TBH I feel totally stupid!! and I am just winding myself up trying to remember it! Please has anyone ,that has more brainpower than me (not difficult), got an easy way to logon bypassing the password? I would appreciate it, thanks



    "Big Al says dogs can't look up!"
  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    elaine241 wrote: »
    Hello
    I seem to have a similar problem to original poster. We have got a message that the logon password has expired and needs to be changed and no -one can remember the original one! The password was saved as I kept being asked what it was by family members using the laptop. OK I have tried all variations on what I thought was the password , capitals etc and failed to put the correct one in. TBH I feel totally stupid!! and I am just winding myself up trying to remember it! Please has anyone ,that has more brainpower than me (not difficult), got an easy way to logon bypassing the password? I would appreciate it, thanks

    Look at post #5

    Guide here
  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    emerald21 wrote: »
    I ve looked there but it says to fix it i ll need to log on to an administrator account which i dont think he has.

    Have you actually attempted to boot into Safe Mode as suggested in the guide?
  • emerald21
    emerald21 Posts: 11,349 Forumite
    Part of the Furniture 10,000 Posts Photogenic
    Have you actually attempted to boot into Safe Mode as suggested in the guide?


    Hi Nifty Didgets, I ve sorted it now. I got it on by switching it on in safe mode then I did something that restored windows a week before and it worked. So thank you :D
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