Nationwide - my personal data at risk

nrw

Hello

Apologies if this is not the right place to post this.

I have recently switched my current account to nationwide; upgrading my old flex account (never used) to a flex direct. We also have our mortgage with them, and have done for 8 years in total.

We moved two years ago and remortgaged again with nationwide. When I switched my current account over using their switching service, they sent my new debit card, pin, telephone pin, card reader, cheque book to my old address. They claimed it was because the flex account system is different to that of the mortgages, and it had not been updated two years ago when we moved. My husband had no issues with his being posted out correctly.

They offered me £250 and a measly apology. Since then they still haven't sent a new card for me, cancelled and resent my husbands card unnecessarily. 6 weeks since I opened the account I now have a debit card, but my pin doesn't work - cue another phone call tomorrow.

Where do I stand, should I take my complaint further with them or ombudsman?

Many thanks.

JuicyJesus

£250 is broadly in line with what the Ombudsman would offer for distress and inconvenience. Personally I would take it - the FOS will take a long time.

jonesMUFCforever

Pin - have you checked that it is not locked? Try unlocking at an ATM first.

nrw

Thanks both - helpful just to check. Many thanks.