Vauxhall warranty query

motorguy

Tilt wrote: »

Even if there is, it would still be the seller's responsibility to deal with an inherent fault. Thus meaning the OP returns the car to the seller who then chooses whether to claim of the warranty or not.

The seller is trying to remove his statutory responsibility to the OP by 'selling' the remaining VX warranty. As I understand it, depending on how old the car is will depend on whether the OP can benefit from the VX warranty anyway.

Nonsense. His statutory responsibility is to warrant the condition of the car. This is a warranty. Two different things.

This is a Good Thing. A manufacturers warranty is better than ANY third party warranty. And dont forget a motor trader is not obliged to even put a warranty on a car - merely warrant the condition of the car.

Up to three years old, Vauxhall will cover the faults, no matter how many owners the car has had. Its just the lifetime warranty aspect thats for the first owner only.

Heres how the conversation would go.

Customer - "hello theres an engine management light on on this two year old Vauxhall i bought from you"

Supplying dealer - "no problem, as its under manufacturers warranty take it to your local Vauxhall dealer, any problems, let me know'.

Simples.

Couldnt be better. No worrying if the supplying dealer is going to cover it. All sorted. Job jobbed.

You're really over complicating this unnecessarily.

Tilt

Sorry, wrong!

Your contract is with the supplier, not the manufacturer. SOGA says that the supplier should have reasonable opportunity to inspect and rectify which should be done in the first instance.

I'm not saying that the VX warranty cannot be used BUT in the event of a problem, it is for the supplier to sort it out (meaning the supplier should be the one claiming off the warranty).

OddballJamie

OP if you are relying on a manufacturers warranty, check out the service history and make sure it has been done in accordance with the manufacturers requirements.

Other than that I don't see an issue. The dealer maybe just worded it wrong, along the lines of "I don't provide a warranty as the car still has one from Vauxhall".

I'd take a manufacturers warranty over a back street dealer one any day of the week.

motorguy

Tilt wrote: »

Sorry, wrong!

Your contract is with the supplier, not the manufacturer. SOGA says that the supplier should have reasonable opportunity to inspect and rectify which should be done in the first instance.

I'm not saying that the VX warranty cannot be used BUT in the event of a problem, it is for the supplier to sort it out (meaning the supplier should be the one claiming off the warranty).

Why dont you read my posts?

Did i not just say exactly that? ie, if there is a problem call the supplying dealer, and they will most likely and quite correctly pass you on to Vauxhall themselves?

There is no need to quote chapter and verse of the SOGA in this situation - your initial post led the O/P to believe the dealer was in some way being underhanded and to avoid buying this car.

This is not the case

Tilt

OddballJamie wrote: »

OP if you are relying on a manufacturers warranty, check out the service history and make sure it has been done in accordance with the manufacturers requirements.

Other than that I don't see an issue. The dealer maybe just worded it wrong, along the lines of "I don't provide a warranty as the car still has one from Vauxhall".

I'd take a manufacturers warranty over a back street dealer one any day of the week.

So would I. But why should the OP have the inconvenience of sourcing a VX dealer and taking the car to them when his contract is with the supplier? The supplier is the one that should be 'running around' on the OP's behalf to get the car to a VX dealer if necessary. For all we know, the nearest dealer maybe miles away.

But you've also raised an important point about the service history. For a successful claim, it would need to be complete and comply with VX's terms.

In any event, your first contact to get a problem sorted, would be to the supplier.

motorguy

Tilt wrote: »

So would I. But why should the OP have the inconvenience of sourcing a VX dealer and taking the car to them when his contract is with the supplier? The supplier is the one that should be 'running around' on the OP's behalf to get the car to a VX dealer if necessary.

I despair.

You're putting the O/P off buying a car with a full Vauxhall manufacturers warranty - unbelievable.

Tilt

motorguy wrote: »

Why dont you read my posts?

I don't need to, your'e not the one asking for an opinion or advice.

motorguy wrote: »

Did i not just say exactly that? ie, if there is a problem call the supplying dealer, and they will most likely and quite correctly pass you on to Vauxhall themselves?

No, I believe you said "contact the supplier as a matter of courtesy" or along those lines.

motorguy wrote: »

There is no need to quote chapter and verse of the SOGA in this situation - your initial post led the O/P to believe the dealer was in some way being underhanded and to avoid buying this car.

This is not the case

Is it not... how do you know?

Quoted from the OP's original post;

"...the owner states that the Vauxhall would honor any warranty issues as its only two years old, not him".

So that's not trying to avoid his responsibility is it?

motorguy

Tilt wrote: »

So would I. But why should the OP have the inconvenience of sourcing a VX dealer and taking the car to them when his contract is with the supplier? The supplier is the one that should be 'running around' on the OP's behalf to get the car to a VX dealer if necessary. For all we know, the nearest dealer maybe miles away.

So because it says so in the SOGA you'd rather extrapolate the entire process of getting a simple fault fixed by insisting the supplying dealer handles everything to do with it?

Brilliant. Just brilliant.

motorguy

Tilt wrote: »

I don't need to, your'e not the one asking for an opinion or advice.



No, I believe you said "contact the supplier as a matter of courtesy" or along those lines.



Is it not... how do you know?

Quoted from the OP's original post;

"...the owner states that the Vauxhall would honor any warranty issues as its only two years old, not him".

So that's not trying to avoid his responsibility is it?

I despair.

Genuinely.

This is a simple easy process. The car the O/P is looking at is covered under warranty by Vauxhall.

This is a great plus. Massive positive. But you're turning it round that its the supplying dealer avoiding their responsibilities under the SOGA.

Stunning.

Tilt

motorguy wrote: »

I despair.

You're putting the O/P off buying a car with a full Vauxhall manufacturers warranty - unbelievable.

No i'm not! But he is thinking of buying it from a non-franchised dealer! If he was going to by it from a VX dealer, then no problem at all. BUT he isn't so there are certain things to consider such as the service history of the car, whether it has been done in accordance with the manufacturer's schedule and specification etc. Also, where the nearest VX dealer is. If it is further away from the OP than the supplier, then surely the supplier is responsible for getting it there (if necessary).