Request for refusal review

ybbon66

Hello,

I applied for a Santander 123 because we have the mortage and a 123 account, by using the CC for regular groceries it would pay back an est of £192 a year.

We did have debt problems a few years ago (2008) but the only thing owed now is an MBNA card with about £4600 on, there was a creation finance agreement on for £600 which was paid this month so I guess that might have shown when they did the check but that was only on for 3 months. My salary is over £60k and my wife gets incapacity of about £7k a year. Mortage is £144k and other outgoings are just usual insurance, car etc. We don't have children so no costs there in other words financially we are good.

However it was refused and I am pretty sure the reason is Mint (assume I am now frothing at the mouth). When we had our problems we came to arrangements to pay off the credit we had. All agreed (FirstDirect, Mint, Barclaycard and Egg I think) and they are all paid off in full now as of June this year. Mint made their agreement into a default which I signed. In hindsight I should have disputed this but it expires next summer.

I have had a dispute marked on this with experian for years, not disputing that the default exists but that Mint marked the account as unpaid prior to the default which was never the case. We always paid the minimum and paid back the default early in 2011 or 2010.

I know we have been refused before and it is that default that causes problems. Does anyone have any successful experience in asking for a decision review and if so what kind of thing did you say to get them to change their mind?

Their perogrative of course to refuse before anyone chimes in with that, but it is frustrating. I can write to Mint but they will not remove the default so all I can do is try to convince Santander to change their decision, in all other respects my credit is exemplary - good income, low level of debt, lot of satisfied accounts, no major outgoings etc.

Sorry for the wall of text, I guess my question is just if anyone has had a CC company change their decision and if so how?

Tixy

You can appeal if you wish, which will mean the underwriters will look at your casse in person, not just a computer doing the review.

And some people on here have had decisions altered on appeal.

anoncol

Is the default at Mint correct or false?

ybbon66

The default is correct though whether it was necessary at the time is another issue (none of the others did that, just made agreements and we stuck to them as indeed we did with Mint). With Experian at least, it shows no payments prior to the default. That is wrong. I lodged a dispute on that with Experian years ago and it is still in place, but lenders seemingly ignore it.

In essence the default is correct, the information on payment history before and after the default is wrong, but that is not really relevant, the question is what can be said to convince them to review.

I guess the answer is write with all details on the default and other current circumstances.

Tixy

ybbon66 wrote: »

I guess the answer is write with all details on the default and other current circumstances.

I wouldn't include in your appeal the detail about that you feel it shouldn't have showed missed payments prior to the default, its not relevant at all to the lending decision.

I wouldn't put much detail at all in to the appeal, just ask them to reconsider your application.

The fact that most of your debts were only paid off a couple of months ago and that you still have quite a large debt on MBNA may be the reason for the decline as much as the default.

anoncol

The MBNA is the first thing that jumped out at me tbh.