Halifax refused PPI Payment please help.

kawasaki1

Hi All,

I am new to the forum and thought I would come on here for advice and help.
I took out PPi on my mortgage with the Halifax around 7 years ago paying £126.00 per month. I complained about the insurance as we were under the impression that we had to take this out in order to get the mortgage. Anyway I received a letter on Monday saying that they refuse to pay me anything. It's a 4 page letter saying that they basically treated me fairly. What do I do now as I have tried to claim this myself rather than through a claim company. Do I have to go through the ombudsman now or can I complain about their decision with a letter. I am guessing it is because of the amount of money they have to give me that they have turned it down? Please help.

Pink1808

You can write back disagreeing or go straight to the FOS I had the same with Halifax but mine was for a credit card so un sure about Mortgages and Mine has been with the FOS for just under a year and to my knowledge they haven't even started on the case yet so its a long wait , however if you have any new evidence write back with this if not I would go straight to FOS Halifax are pretty good at going through all information you send before making a decision.

Quick point it looks like it will be your word against theirs ( mis bought )so a weak complaint did you state any other facts that the insurance was not suitable like getting full sick pay for 12months or more and so on ? the more reasons for mis sell the better.

You are best asking yourself the question if needed would/ could you have claimed? if its a yes then I wouldnt think it was mis sold/bought these are the sort of things the FOS looks into.

Anyway good luck hope my thoughts have helped a little I am very sure someone else will come along and comment who knows alot more than me very soon.

-taff

having PPI especially on a mortgage is not a bad thing.
Your chances of succesfully complaiing about mortgage PPI for the same reasons as loan or credit card PPI are a lot lot lower.

Thye have found nothing wrong with the sake of it, so they have refused your complaint. They aren't worried about the amount of money at all.

You can go tot he FOS but if their letter explained properly why they turned you down, the chances of you complaining successfully at the FOS are not good.

dunstonh

I complained about the insurance as we were under the impression that we had to take this out in order to get the mortgage.

if that happened then it is a mis-sale reason. However, it is one of the weakest complaint reasons you can have as it is near impossible to prove it. What evidence do you have to support that allegation?

What do I do now as I have tried to claim this myself rather than through a claim company.

A claims company changes nothing. All they do is put a stamp on your envelope containing the complaint.

Do I have to go through the ombudsman now or can I complain about their decision with a letter. I am guessing it is because of the amount of money they have to give me that they have turned it down?

No point arguing the case with them unless you have new evidence. They have made their decision. You can go to the FOS. However, you do need to be aware that most Mortgage PPI complaints fail. You need stronger complaint reasons typically.

Was the allegation the only complaint reason you had?
Do you have any evidence to support your allegation?

If it was the only reason and you have no evidence, then there is no reason to think that the FOS would rule any differently to Halifax. The amount of money irrelevant. The evidence is key.

kawasaki1

dunstonh wrote: »

if that happened then it is a mis-sale reason. However, it is one of the weakest complaint reasons you can have as it is near impossible to prove it. What evidence do you have to support that allegation?

I don't have evidence just my word against theirs! We were under the impression that it was mandatory with no other options.

Also I have 6 months full pay whilst sick etc but they say I have limited means to pay?

They asked me some strange questions last week about why I had £7,000 in my account at the time of the sale and £3,000 in the other, it was for a car but why do they have to know about that?

Pink1808

kawasaki1 wrote: »

I don't have evidence just my word against theirs! We were under the impression that it was mandatory with no other options.

Also I have 6 months full pay whilst sick etc but they say I have limited means to pay?

They asked me some strange questions last week about why I had £7,000 in my account at the time of the sale and £3,000 in the other, it was for a car but why do they have to know about that?

They look at your saving at the time to see if you could afford to make payments if you were made unemployed or sick my guessing if the money was yours and not for a car they would have up held

dunstonh

I don't have evidence just my word against theirs! We were under the impression that it was mandatory with no other options.

In which case, your allegation will fail. There has to be enough evidence to suggest that on balance of probability, what you said occured. They will have nothing to support your allegation. So, unless you do, that bit is dead in the water.

Also I have 6 months full pay whilst sick etc but they say I have limited means to pay?

FOS have been rejecting complaints with 6 months full pay and 6 months half pay on MPPI. It can be a good reason that works well with credit card and loan PPI (short term debts) but not mortgages which are long term and have far higher consequence if you do not pay them.

They asked me some strange questions last week about why I had £7,000 in my account at the time of the sale and £3,000 in the other, it was for a car but why do they have to know about that?

When you make a complaint, they not only have to look at the reasons why you have complained but also check the suitability even if you never raised the points. Asking how much savings you had and how long it was there for or if it was planned for spending are ways of checking if affordability and financial need.

Cockney_Wideboy

kawasaki1 wrote: »

I don't have evidence just my word against theirs! We were under the impression that it was mandatory with no other options.

Also I have 6 months full pay whilst sick etc but they say I have limited means to pay?

They asked me some strange questions last week about why I had £7,000 in my account at the time of the sale and £3,000 in the other, it was for a car but why do they have to know about that?

1) did you tell them the reasons why you had £10,000 in your accounts? You are certainly not obliged to and the sensible answer would have been that they are/were savings for a rainy day or for a crisis. If you have financial resources in place for a rainy day, then the need for PPI is lessened. Your savings become a key reason why you would not have wanted PPI.

2) Sickness and critical illness benefit is also a very good reason.

3) Not mentioned yet - and strangely enough it never really is - but the cost vs benefit is a very strong argument. Was the policy worth it? Was the cost vs benefit clearly explained to you? I admit that this particlar reason is more geared towards a credit card PPI complaint, but it won't harm your case by mentioning this. Banks are not obliged to tell you that you can get the same or greater cover for cheaper elsewhere, but if you successfully argue that the information that was provided to you did not allow you to make an informed decision as to the value and suitability of the policy, this would not harm your prospects.

[Deleted User]

kawasaki1 wrote: »

I am guessing it is because of the amount of money they have to give me that they have turned it down?

This really is irrelevant. They have turned you down because you have a weak unsubstantiated complaint, not because you stand to have a large amount refunded.
It is futile to go back to the Bank with a subsequent complaint about your complaint and all it will succeed in doing is delaying still further your inevitable referral to FOS. Since most MPPI complaints are rejected, you are likely to be in for a long wait at the Ombudsman with a very uncertain conclusion.

Fredster***

How did you pay for the PPI attached to your mortgage account or seperately ??