Parcelforce ongoing and escalating issues.....

NeverEnough

Really just asking if any forum users have any contact details or address for written complaints to Parcelfarce, we have struggled with them in our area for a considerable time now, and they are very good at concealing any proper contact details for complaints - no head office details, no physical address to write to, nothing, just a web based "contact form" which they simply ignore and never respond to.

Besides, things have become increasingly serious with several incidents occurring with drivers from their Nottingham depot, to our premises, in the recent past - clearly, there is a "blacklist" in their office so the driver has a bad attitude before he even sets out to our property. I do my best to ensure that businesses I buy from do not use Parcelforce or even have a parcel delivered to my workaddress if I know Parcelforce is the carrier, as there are no issues from the Depot which serves the area I work in, but occasionally a Parcelforce delivery happens anyway, its a bit of a lottery as there are loads of couriers out there! There are no problems with any other couriers, just the Local Parcelforce bunch - and after a further incident today in which private property was damaged by their driver as well as threats and abusive behaviour by the driver, I really do want to make sure it is dealt with this time.

I would be really grateful if anyone had a proper contact address or details for senior management -they are really a total shower and it is obvious why they have made themselves unreachable by anyone needing to complain about their staff or service!!

paulofessex

Sounds like you will do better to pay a visit to the Nottingham Depot and see the manager face to face.

Forris

By the power of Google...

Parcelforce Worldwide's principal office is Lytham House, 25 Caldecotte Lake Drive, Milton Keynes, MK7 8LE.