Appliances Online Advice needed

leedsmodus

Hi I hope someone can help me.

I bought a Belling electric cooker model FSE5ODPO SS cooker in May 2013 this year from Appliiances online at £289

Replacement door fitted in July 2013 by Belling Engineer. Door became impossible to open due to catch issue on the inside of the door. After the door was replaced it was not a perfect fit and I am sure it was losing heat.

Under warranty Appliances online arranged Belling to fit a new door but now this same problem has happened. The door wont open again

Anyway now I am back to square one so this is what happened today

I rung Appliances Online whom contacted Belling for me and they agreed to replace the item. They will refund Appliances Online £289 so that I can order any brand of new cooker from Appliances on line for upto the original price of cooker

1/ I do not want another Belling or New World (same brand), next brand is £90 more expensive

2/ I have to pay an electrician to dis connect the old cooker so they can collect it from me and redeliver the new one (what ever brand i choose)

3/I also then need to pay an electrician to connect (hard wire) the new cooker

My argument is that it is costing me two electrician call outs to return these goods, one to disconnect old and one to fit new, why should I be financially inconvenienced ?

Your thoughts with this please

wealdroam

Section 48B of the Sale of Goods Act includes:

Repair or replacement of the goods
(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

Note the bit "bear any necessary costs incurred in doing so".

leedsmodus

what a

Consequential loss

If a customer suffers personally because of a problem with an item, they may be able to claim damages (money to make up for it). This is called consequential loss . One example would be if a customer had to pay out more money (perhaps to hire another item) because of a faulty item that you sold them.

A more serious example would be if they suffered injury or damage because of a faulty item.

A customer who claimed damages for consequential loss would be expected to have tried to resolve the issue with the retailer first.

Claims for consequential loss do not normally cover distress, inconvenience or disappointment.bout this

wealdroam

leedsmodus wrote: »

what a

Consequential loss

If a customer suffers personally because of a problem with an item, they may be able to claim damages (money to make up for it). This is called consequential loss . One example would be if a customer had to pay out more money (perhaps to hire another item) because of a faulty item that you sold them.

A more serious example would be if they suffered injury or damage because of a faulty item.

A customer who claimed damages for consequential loss would be expected to have tried to resolve the issue with the retailer first.

Claims for consequential loss do not normally cover distress, inconvenience or disappointment.bout this

What??

Where did you cut and paste that from?

I am simply trying to answer your question:

leedsmodus wrote: »

My argument is that it is costing me two electrician call outs to return these goods, one to disconnect old and one to fit new, why should I be financially inconvenienced ?

Your thoughts with this please

put simply...
You should not be financially inconvenienced.
There is provision in the Sale of Goods Act for the costs you mention to be covered by the seller.
This has nothing to do with consequential loss. It is simply covering the cost of providing the remedy.

leedsmodus

Thanks for that xx

So should they organise for an Electrician to dis connect or should I be paying and reclaiming from the seller.??