Made.com Discount Code Error - partially fulfilled order cancelled!

Victoria1234

Advice would be appreciated.

I ordered 8 dining chairs from made.com on 19th August when I got a discount code through by email. 6 normal chairs and 2 carvers - all matching. The discount code of BANK125 gave me £125 off per item (£625 in total) as the standard dining chairs were sold in pairs. The carver chairs were a delayed item as they were being made (approx 8-10 weeks). The 6 standard chairs arrived on 21st August. On 22nd August I called made.com to enquire if they had a more exact delivery date for the carver chairs. I was informed by the customer services rep that the remaining order had been cancelled because of a discount code error (their fault)!

I said to the rep that obviously I had received and assembled part of the order and surely now they were in breach of contract. The rep advised that they had been given legal advice from the Furniture Ombudsman and made.com were within their rights to do this. I then spoke with the Furniture Ombudsman who informed me they do not give out legal advice, they are just a regulatory body :huh: . To this day I have received no formal written cancellation either by email or letter and also no refund. I have written a letter to them explaining that I believe them to be in breach of contract but I just wondered if anyone knows where I stand legally with this?

Any advice would be much appreciated - thanks!

vuvuzela

Victoria1234 wrote: »

Advice would be appreciated.

I ordered 8 dining chairs from made.com on 19th August when I got a discount code through by email. 6 normal chairs and 2 carvers - all matching. The discount code of BANK125 gave me £125 off per item (£625 in total) as the standard dining chairs were sold in pairs. The carver chairs were a delayed item as they were being made (approx 8-10 weeks). The 6 standard chairs arrived on 21st August. On 22nd August I called made.com to enquire if they had a more exact delivery date for the carver chairs. I was informed by the customer services rep that the remaining order had been cancelled because of a discount code error (their fault)!

I said to the rep that obviously I had received and assembled part of the order and surely now they were in breach of contract. The rep advised that they had been given legal advice from the Furniture Ombudsman and made.com were within their rights to do this. I then spoke with the Furniture Ombudsman who informed me they do not give out legal advice, they are just a regulatory body :huh: . To this day I have received no formal written cancellation either by email or letter and also no refund. I have written a letter to them explaining that I believe them to be in breach of contract but I just wondered if anyone knows where I stand legally with this?

Any advice would be much appreciated - thanks!

How much have you paid and what were the original prices for the chairs (both types). Have the offered you a refund of the portion of the money you paid for the 'carver chairs' ?

Victoria1234

Standard chairs were £149 per pair and carvers £129 each. Discount code was giving £125 off per item and it should have been £125 total. They have admitted their error in the discount code.

Victoria1234

No refund has been offered.