Bought online but arrived with label that had cheaper price

qy206

I bought an item of clothing from a reputable high street chain online. When the garment arrived, the label had a number of crossings out with the previous reduction in price and the last price was cheaper than the price I bought it for.

I took a picture and sent it to the retailer to ask for them to refund the difference. In my opinion they shouldn't be advertising clothes at different prices in different places but they've refused to refund me. :mad:

Are they allowed to do this?

InsideInsurance

Yes, a vendor is allowed to sell the same product at different prices via different distribution channels. Many companies sell items cheaper on their websites than they do in their physical stores.

As long as the vendor advertised the product at a price to you on their site, charged you that price and sent the right item then they have fulfilled their obligations. You can of cause return the item for a refund of the price you paid and then buy it through the cheaper distribution channel.

Takeaway_Addict

I may as well get this in before anyone else....

If the price difference had been in your favour would you have offered to pay the label price?

You saw the price when you purchased online and accepted that was a fair price and thus paid it.

aliasojo

qy206 wrote: »

Are they allowed to do this?

Yes.......

Sparhawke

I want to question something here for the most 'rights'-savvy posters, if there were a number of crossings out that would suggest to me that it has already been on the shop floor to try to entice passing customers and did not sell, making it ex-display stock?

(If sold online why would it have crossings out?)

ThumbRemote

Sparhawke wrote: »

I want to question something here for the most 'rights'-savvy posters, if there were a number of crossings out that would suggest to me that it has already been on the shop floor to try to entice passing customers and did not sell, making it ex-display stock?

(If sold online why would it have crossings out?)

Whether it's been on display or not doesn't make any legal difference. It only matters if having been on display has affected the quality of the goods - eg caused them to be dirty or damaged in some way.

InsideInsurance

Sparhawke wrote: »

I want to question something here for the most 'rights'-savvy posters, if there were a number of crossings out that would suggest to me that it has already been on the shop floor to try to entice passing customers and did not sell, making it ex-display stock?

On that logic almost everything in a shop, particularly clothing shops, is "ex-display". You've no idea if the trousers hanging on the rail have been tried on by just you or a dozen people before you.

Only a relatively small number of companies, mainly electronics, sell closed boxes where they have a display items which they may sell at a lower price later as "ex-display".

earthstorm

Sparhawke wrote: »

I want to question something here for the most 'rights'-savvy posters, if there were a number of crossings out that would suggest to me that it has already been on the shop floor to try to entice passing customers and did not sell, making it ex-display stock?

(If sold online why would it have crossings out?)

may have been last season stock or just something a store could not sell, so went back to distribution centre to be sold online.

I remember getting some PJs from asda they were £8 in store, but had non the size i wanted, so went online and the same PJs were £4, so i prdered 2 sets to be delivered to pick up in store.

if you look at other retailers like WH Smiths you will find online prices cheaper than store prices as they have less overheads selling online.