We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Renault...who pays for replacement hire vehicle?
rotormotor
Posts: 16 Forumite
in Motoring
Hi,
I bought a brand new Renault Trafic van just over a year ago & it broke down recently resulting in a flat bed truck lift to a Renault main dealer.
The vehicle has been there for two & a half weeks & the faults have still not been diagnosed. In the meantime I have had to hire a replacement van at a cost so far of about £700 & rising.
On the basis that the van is so new & only has about 7000 miles on the clock (under the average) I would like to think that I have a case for getting reimbursement for said hire costs from Renault? The Trafic has the 'fully loaded' Renault 4+ warranty but initial indications show that they are not necessarily liable to supply a replacement vehicle in the instance of a breakdown.
I have kept the entire communication string to & from the dealer on file as emails in the eventuality of this sort of issue arising.
Can anyone offer some advice?
Thank you.
J
I bought a brand new Renault Trafic van just over a year ago & it broke down recently resulting in a flat bed truck lift to a Renault main dealer.
The vehicle has been there for two & a half weeks & the faults have still not been diagnosed. In the meantime I have had to hire a replacement van at a cost so far of about £700 & rising.
On the basis that the van is so new & only has about 7000 miles on the clock (under the average) I would like to think that I have a case for getting reimbursement for said hire costs from Renault? The Trafic has the 'fully loaded' Renault 4+ warranty but initial indications show that they are not necessarily liable to supply a replacement vehicle in the instance of a breakdown.
I have kept the entire communication string to & from the dealer on file as emails in the eventuality of this sort of issue arising.
Can anyone offer some advice?
Thank you.
J
0
Comments
-
I dont think you have a 'right'
however if the dealer isnt playing ball then i would be contacting Renault UK
2.5 weeks is a long time for a commercial to be down without even knowing the fault
might also be worth looking at some form of insurance for the future to cover such events0 -
I would imagine they have a clause in the T&Cs, which allows them to avoid responsibility in these sorts of cases.
Trouble is, it'd be quite easy to break your vehicle, hire a van from a mate with inflated costs and then make a tidy profit from the dealer.“I may not agree with you, but I will defend to the death your right to make an a** of yourself.”
<><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/0 -
Hi & thanks for the quick replies.
Well, we've carried out some fairly minor investigation work into the Renault website & speaking to the vehicle hire firm who also deal with Renault.
The Renault Business/Fleet Promise is to supply a replacement vehicle from the start.
It seems that the dealer is not clued up.
Will advise of the outcome.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards