loans direct

tawny7

Got £69.75 taken from my bank from loans direct. Been trying 2 get in touch with them as i feel i have been conned. Cnt get 2 spk 2 any1 and no replies 2 my e mails

Tixy

which loans direct? what website?

You will find somewhere on the website in the T&Cs it will tell you where to write to to request a refund (which is usually all but £5 of the broker fee you have been charged).

edit if its this site http://www.loans-directuk.net/termsandconditions
then this is the relevant section

Cancellation of Membership

A Member can terminate or cancel their membership within 14 days of inception by requesting cancellation in writing to the following address: Loans Direct UK Ltd, Office 8, 10 Buckhurst Road, Bexhill on Sea, East Sussex, TN40 1QF. We reserve the right to terminate or cancel this Agreement at any time. The ability and right to access, make use of or benefit from the Membership including the Credit Reporting Service shall cease.

tawny7

Got £69.75 taken from my bank from loans direct. Been trying 2 get in touch with them as i feel i have been conned. Cnt get 2 spk 2 any1 and no replies 2 my e mails

Tixy

Answered on your previous thread here - loans direct
(prior to you adding a poll to the thread)

Apples2

tawny7 wrote: »

. Cnt get 2 spk 2 any1 and no replies 2 my e mails

Maybe they couldn't understand the email.

Get someone to help compose the letter if you must but get a letter sent in the post requesting your refund.

rachhh

Tixy wrote: »

which loans direct? what website?

You will find somewhere on the website in the T&Cs it will tell you where to write to to request a refund (which is usually all but £5 of the broker fee you have been charged).

edit if its this site http://www.loans-directuk.net/termsandconditions
then this is the relevant section

Oh if only people read terms and conditions BEFORE inputting their card details and personal information into a website.

Or even the text on the front page should give you some idea:

About Us

Loans Direct is an online community and membership programme offering members access to exclusive loans, credit cards and other financial products. We provide tools to match members with the best products available for their own unique financial position in easiest way possible. If you're looking to consolidate your debts, borrow some money for a holiday or simply save money with great deals then join today and find the solution that is right for you.
Read More

Membership

We charge a simple and transparent one off fee of £69.75 for new members. This fee means that we can be completely independent and recommend products based on what’s best for you and not on who will pay us the most commission.

Let alone the section in the T&C's saying:

The Fee charged for Membership Services

We provide a variety of services by phone, internet, mail and other means through a 30 day membership programme (see 'The Benefits of Membership'). In return for these services, You agree to pay a one-off charge of not more than £69.75. On submission of your Membership application you will be automatically charged by a direct charge to the debit/credit card you provided and authorised on application.
If your Membership charge of not more than £69.75 is declined we will immediately take £1.95 in order to validate your card details and cover the cost of search and administration. Should both of these attempts fail we will continue to attempt to collect the one off Membership charge of up to £69.75 at regular intervals until successful. Should the £1.95 validation payment be successful we will continue to attempt to collect the remainder of the one off membership charge of not more than £69.75 at regular intervals until achieved.

DCFC79

tawny7 wrote: »

Got £69.75 taken from my bank from loans direct. Been trying 2 get in touch with them as i feel i have been conned. Cnt get 2 spk 2 any1 and no replies 2 my e mails

Forget emails, you need to write a letter.

Was it over the phone ? You must have been told what the money was for.

Stop looking for loans and cut your spending. Go over to the dfw board and post an soa if you need help.

sharp82

If only Loans Direct had BBM. Life would be so much easier

poppasmurf_bewdley

tawny7 wrote: »

Got £69.75 taken from my bank from loans direct. Been trying 2 get in touch with them as i feel i have been conned. Cnt get 2 spk 2 any1 and no replies 2 my e mails

If you emailed them in the same sort of text speak you have used above, I'm not surprised they haven't answered you. I wouldn't answer such an email either.

Clive_Woody

poppasmurf_bewdley wrote: »

If you emailed them in the same sort of text speak you have used above, I'm not surprised they haven't answered you. I wouldn't answer such an email either.

I don't mean to be rude but from your posts I can't help picturing a sort of Victor Meldrew kind of character...



Sorry

poppasmurf_bewdley

Clive Woody -

I DO NOT BELIEVE IT! :beer: