Parking eye ticket

Brackley

morning...
thank you CM

have facebook messaged Halfords so awaiting response.....
still waiting for my fax from Halfords too....
working on defence....

when this is all over I will be well equipped to help others just like I have been helped
thanks all

Brackley

hello all
quick update...
tickets cancelled by Halfords- I have a fax to say that the y have cancelled the £100 charge. Received the 'without prejudice letter' from PE and the £50.....sounding familiar??!!!
I have also emailed Halfords customer services & CEO, had a response from both that this was being looked into so will be chasing this on Monday...am hoping this may just get things sorted?!!
still working on my defense...behind schedule a little as things a mad at work and my 2 1/2 year old has been sick...thanks to CM a lot of cut and pasting is helping to create my defense- but please hold on i'm getting there

thank you all

Umkomaas

Well done Brackley on getting some of this cancelled, especially by calling in the Principal, not only in trying to resolve your situation, but very importantly dragging them in to the front line and making them aware of the persecution of their customers (who they will need to rely on long after the ink on the PCN has dried).

These are the guys charged with ensuring customer satisfaction, loyalty and company profitability. They operate at strategic level and will soon recognise, with enough complaints, that their business model is wholly incompatible with that of the PPC - and a point I think should be driven home in complaints.

And there is one other higher tier of 'interest' here, and that is the shareholder, who will have an even greater pecuniary concern in anything or anyone who threatens their future dividends.

Thinking about how we might tackle this stratum.

Coupon-mad

Brackley wrote: »

hello all
quick update...
tickets cancelled by Halfords- I have a fax to say that the y have cancelled the £100 charge. Received the 'without prejudice letter' from PE and the £50.....sounding familiar??!!!
I have also emailed Halfords customer services & CEO, had a response from both that this was being looked into so will be chasing this on Monday...am hoping this may just get things sorted?!!
still working on my defense...behind schedule a little as things a mad at work and my 2 1/2 year old has been sick...thanks to CM a lot of cut and pasting is helping to create my defense- but please hold on i'm getting there

thank you all

Well done, this looks like panning out as a total success now, so I have added your thread to the sticky thread about complaints successes:

https://forums.moneysavingexpert.com/discussion/4766249

I know you have got the stupid £50 'without prejudice offer' but I would not pay it, seeing as this is a sneaky way of making people cough up some money anyway and you can't even mention it in court! Hope Halfords get PE to drop that as well but even if not I wouldn't pay it, why should you?

Hopefully if you ring the court next week then they may confirm that PE have withdrawn the claim but you are quite right to carry on and if need be, submit a defence, one point of which will be that PE have no cause of action because the principal has cancelled the spurious ticket. And anyway, PE had a legal duty to 'mitigate any loss' so should have made it clear to you at the outset (in signage or on the ticket or early letters) that there was a secret term 'genuine customer exemption' that you could have used to get it cancelled all along.

zzzLazyDaisy

Hi when does your defence have to be in? I haven't been posting for a couple of days so a bit behind, but I will have a look tomorrow at giving you a couple of opening paragraphs for the defence dealing with preliminary issues (including the fact that the Principal has cancelled the charge).

I can't stress enought that you must continue to treat the court proceedings as being live, and you must still file a full defence and comply with deadlines until the COURT has confirmed that the action has been formally withdrawn.

D

Brackley

Hello all
So sorry I've been absent. I've been sick for the last week and have had to leave all this in the hands of my partner!
Didn't want to leave things in the air in case anyone else needed support and advice regarding these terrible parking eye people.
All has been resolved I'm pleased to say- the ticket was cancelled and Halfords agreed to cover/pay the £50.

I've learnt many things from all of this
1. Don't be frightened to stand up for what you believe is right
2. Always contact the store/CEO & document any communications
3. THERE ARE MANY PEOPLE OUT THERE WILLING TO HELP!!!

I thank all those that helped and offered such terrific advise and support.
Zzzlazydaisy and coupon mad you are truly some of the nice guys! You are really appreciated.
Thank you

Anyone else reading this ...if you're looking for help and support you're in the right place! Just start asking

THANK YOU ALL :-)

zzzLazyDaisy

Yayyyyyy!!!! Another poster with a place in Coupon's Hall of Fame!!!

https://forums.moneysavingexpert.com/discussion/4766249

Thanks for reporting back on your success!

Daisy

Coupon-mad

Brackley wrote: »

I thank all those that helped and offered such terrific advise and support.
Zzzlazydaisy and coupon mad you are truly some of the nice guys!

We are both nice girls!

But well done and you have a place in the Hall of Fame sticky thread of course, near the top of the forum so others can see how to complain and succeed (and indeed to show that Halfords have shown more than once that they care about their customers). The sticky thread is showing Halfords and Welcome Break as being pretty good at cancelling these, among other retailers/services.

Let's hope Halfords and other retailers act upon these complaints in the long run, and realise that a camera controlled scam PPC firm has no place in a customer service environment like a retail car park.