Ebay returns query

GSW85

bris wrote: »

Have you even contacted the seller? you haven't even said if the has rejected your claim.

They stated it was the manufacturers issue as it was new

wealdroam

GSW85 wrote: »

They stated it was the manufacturers issue as it was new

Then they are wrong... and you have already been told this.

Time for you to start reading:

MSE's Consumer Rights article

MSE's How to Complain article

Here's a quote from the first article:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.
It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with them.

Esqui

wealdroam wrote: »

Then they are wrong... and you have already been told this.

Time for you to [STRIKE]start reading[/STRIKE] save yourself a load of hassle and contact the manufacturer. If they won't help, get back to the seller.

I'd do this ^

InsideInsurance

GSW85 wrote: »

They stated it was the manufacturers issue as it was new

They are fobbing you off, though the manufacturer may assist.

Legally its their responsibility, if they subsequently claim off their supplier for the fault that is their issue but their obligations to you are not impacted by this.

Remind them of their statutory obligations and if they dont respond then send a letter before action giving them 14 days to resolve the matter otherwise you will issue county court proceedings against them