Agreed Return of Internal Sata PC Drive (whilst it is in its guarantee period)

firebird-jpx

Dear Sirs,

Please can you help me on a small matter?

For the way of back ground information, my cousin purchased a Weston Digital 1TB Sata Hard Drive in 2011 from a PC shop (this business/shop is closed due to the countries recession) and he paid for the sata drive in cash, so bank statements in lieu for/of the receipt is out of the window so-to-speak.

He has now has had a new computer "Windows 8" all in one touch screen unit, that's really nice. He is selling the parts of his old PC on either E-Bay or Amazon, but as he knew I wanted a larger Hard Drive so he gave it to me surprisingly FOC around three weeks ago, as I only had a 350GB IDE Hard Drive :j

It all worked fine until a few days ago when the unit overnight flagged up a "Drive Failure" in Bios, MS-Dos, and Windows 7

As the unit has a five year guarantee and was registered with Weston Digital's website, I telephoned the technical department in the UK and they have agreed to a FOC replacement :j

However, my issue is that has he has no idea where the receipt is, it has to be considered as lost or thrown away. So the 'Brand New' replacement that will be sent shortly, will only have under two year guarantee not a five year guarantee as I am unable to provide the original purchase receipt or evidence of the purchase (if I did have the latter then Weston Digital would happily provide a five year guarantee)

I consider if it is a straight swap (new for old type-of-thing), then new sata drive should automatically have the five year guarantee.

Despite, my plea for the five year guarantee they will not budge :mad:

I trust that the above information is enough for someone to help me to obtain the five year guarantee, without a receipt of purchase.

Kind regards, Jonathan

frugal_mike

You have no statutory right to a warranty (either 2 years or 5) so Weston Digital can set pretty much whatever terms they want. What's more, you have no contract with Weston Digital so they don't even owe you a new drive. I'd rip their hands off and take the new drive ...

molerat

Firstly you have no rights whatsoever as you did not purchase the drive. The manufacturers can stipulate whatever they want under their warranty, if they say you must have proof of purchase then that is what you must have. I believe they have gone way beyond what they have to do in even exchanging the drive, the new drive would normally only be warranted for 5 years from date of purchase of the original drive anyway.

visidigi

As said replacements carry original warranty, not new warranty - therefore if they are offering you two years from now bite their hand off...

If you start to question them they can exercise their right to refuse you all and any remedy.

Nilrem

If the drive was bought in 2011, could be anything from18-30 months old.

As you don't have any proof of purchase the manufacturer will be going on the manufacturing date to work out your warranty, and 2 years would take you to nearly the full 5 years from date of purchase potentially.

AFAIK no HDD manufacturer offers a new for old warranty, they've all in my experience (15 years, and dozens of drive RMA's), tended to offer the warranty for the remainder of the time from when you bought the drive, or the manufacturing date (if there is no receipt).
I've never had a drive replaced by the manufacturer and had the warranty reset - at most it's been extended by a couple of months due to the time period in which the batch the drive was in was made.

halibut2209

I don't know of any product that will renew a warranty once its been replaced. The original owner paid for a five year warranty and that's what is provided.

And you should consider yourself lucky that you are getting a replacement as you have no contract with WD as your cousin bought it.

Hintza

If the offered a new 5 year warranty on replacement you could in effect be getting a new HDD every 5 years for life.

Nilrem

Hintza wrote: »

If the offered a new 5 year warranty on replacement you could in effect be getting a new HDD every 5 years for life.

Aye, I think the "best" I ever got out of a HDD RMA was something like an extra 6 months on the new drive (as they went by the replacement drives manufacturing date, which was about 6 months after I had bought the dead drive).

I think the only time you ever really get your warranty reset (in my experience) is if you return the item to the retailer, they refund you, and you buy again.

firebird-jpx

Dear Gentleman and Lady's,

Thank you for the replies and all your comments are noted.

I consider this matter clearly indicates that you have provided me with the answer to my question. I just wanted know, if a BRAND NEW item being sent (not a refurbishment of my drive to the USA to fix and send back), if that changed the regulated law.

I again thank you all for your assistance and consider the matter "CLOSED".

With kind regards, Jonathan