Best Current Bank Account?

Dakota_2

Hi, I'm looking to change my current bank account after dreadful customer service from the bank I've been with for 30+ years (nothing to do with charges).

Moving my bank account will be a tedious business for me as the automatic process doesn't take care of my large number of incoming credits, so I need to get it right.

I would be pleased to hear about your positive banking experiences.

Things I am interested in for example are:

1. Good customer service.
2. UK based call centre with low cost telephone arrangements.
3. Easy to use secure online banking facilities.
4. Can you telephone your local branch?
5. Does your local branch have any authority to deal with issues on a one to one basis?

regards

Dakota

inmypocketnottheirs

Depending on your view, all banks are equally good or bad. None are interested in providing customer service, all decisions are made by computer, there is no personal service, all are only interested in selling you insurance/mortgage/credit cards and the customer is just a trivial inconvenience that gets in the way of the staff.

techno_geek

I can highly recommend First Direct...

Dakota wrote: »

1. Good customer service.

Second to none - friendly and helpful

Dakota wrote: »

2. UK based call centre with low cost telephone arrangements.

UK call centre, 24 hours a day, open 365 days a year. Call them at the standard rate on 0113 2345678 (call 0800 24 24 24 to open your account over the phone)

Dakota wrote: »

3. Easy to use secure online banking facilities.

Excellent online banking service.

Dakota wrote: »

4. Can you telephone your local branch?

No branches, but you can pay money in at HSBC branches and use the phone and internet banking for everything else.

Dakota wrote: »

5. Does your local branch have any authority to deal with issues on a one to one basis?

The callcentre will deal with any issues quickly and on a personal basis.