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Appealing DPS decision - Tenant!
cord123
Posts: 644 Forumite
Grrrr - so this goes on!
My landlord has (somehow!) been awarded £200 of our deposit by the dps....
long story short - had nothing but trouble etc towards end of tenancy, rent put up without our knowledge (paid by dd so the first we knew was when it was taken!)
anyway, she claimed £160 for dry cleaning of curtains, which we had already done, and £200 which she originally claimed for cleaning of carpets and house including oven. When we asked her to check the inventory to show the house and oven was dirty upon moving in she changed this to just carpets.
Now, the thing is the only carpet in the house was a the stairs and small hallway.... we provided this informtion in our evidence along with quotes for £35 - £50 to have this done... how has she been awarded the £200??
Is there a way to appeal? To me it seems an absolute joke!
My landlord has (somehow!) been awarded £200 of our deposit by the dps....
long story short - had nothing but trouble etc towards end of tenancy, rent put up without our knowledge (paid by dd so the first we knew was when it was taken!)
anyway, she claimed £160 for dry cleaning of curtains, which we had already done, and £200 which she originally claimed for cleaning of carpets and house including oven. When we asked her to check the inventory to show the house and oven was dirty upon moving in she changed this to just carpets.
Now, the thing is the only carpet in the house was a the stairs and small hallway.... we provided this informtion in our evidence along with quotes for £35 - £50 to have this done... how has she been awarded the £200??
Is there a way to appeal? To me it seems an absolute joke!
0
Comments
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Did you engage with the deposit-protection scheme's arbitrators? If so, and they found for the landlord you are bound by their decision. This does not preclude you going to the small claims court with your evidence but if you fail you will have to pay your own costs, and very possibly the landlord's too.
Edit: just because you were able to find contractors prepared to quote a lower amount does not compel your landlord to engage them.0 -
tbh i am unsure what happened.... she put forward her claim we rejected it, she provided evidence, so did we, apparently she was allowed to see our evidence and reply to it and then the decision was made.... we at no point got to see her evidence and have yet to actually know the claim that she was actually awarded because we received an email saying that £200 had been deducted, so at this point we are just assuming it is for the carpets.
we have had to do all the chasing as phone calls/emails were never forthecoming... awful experience!0 -
from the DPS0
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In which case I refer you to post number two in this thread0
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Have you contacted DPS for information on what happened? A phone call would answer all of your questions, if there's any remaining after the call people here will be able to advise further.0
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Yes, on the phone they said that they cant tell us anything over the phone and we would have to wait for an email, the email had no information other than the amount....0
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You should get a e-mail with an attachment with a judgement inside.
Are you sure that you haven't had the un-disputed amount refunded?
The disputed amount is held until the arbitration is completed.0 -
What dates have all this occurred?
Arbitration takes up to 4 weeks once the evidence is submitted0
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