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Ripped off by Royal Mail

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  • Cornucopia
    Cornucopia Posts: 16,477 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    My local Post Office has been on about this for weeks - handing out leaflets, and querying the content of parcels.

    In my case, the issue is batteries - inside gadgets that I sell on eBay. The staff in the Post Office are simply not qualified to know the difference between Li-Ion, wet cells and anything else. And if the battery is sealed inside something, neither am I.

    Not sure what the answer is, but at the very least the PO could give their staff a photo-chart of battery types to at least give them a chance of being helpful.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Custardy, I expect there are lots of poster in most Post Offices, are you seriously saying that before you conduct what you assume is routine business that you should read every piece of paper stuck to the wall in the post office?

    theres very little up in the POs(im in POs a lot) in my experience
    the new posters relating to this are prominent in their design as they are mainly white
  • I would suggest that a press release is not the same as publicising something. A press release is a statement to the press, it is then up to the press if they wish to carry it or not as a story. Once again, I would ask the question, is it the responsibility of the customer to read everything on the walls in a PO before they attempt to complete a transaction at the counter? If it is, why dont they put a poster up saying that too?!? The point i make about publicising something still stands.

    Publicising something costs money, press releases don't; in itself, a press release is not publicising the matter.

    The fact of the matter is, if my mother was aware, she would not have sent perfume. If she was attempting to hide the fact she was sending perfume she would not have declared it.

    Although Cornucopia's experience differs slightly in the fact that the they were made aware of the changes, it reinforces the fact that the RM and PO are not doing enough to provide customers with the information they need.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I would suggest that a press release is not the same as publicising something. A press release is a statement to the press, it is then up to the press if they wish to carry it or not as a story. Once again, I would ask the question, is it the responsibility of the customer to read everything on the walls in a PO before they attempt to complete a transaction at the counter? If it is, why dont they put a poster up saying that too?!? The point i make about publicising something still stands.

    Publicising something costs money, press releases don't; in itself, a press release is not publicising the matter.

    The fact of the matter is, if my mother was aware, she would not have sent perfume. If she was attempting to hide the fact she was sending perfume she would not have declared it.

    Although Cornucopia's experience differs slightly in the fact that the they were made aware of the changes, it reinforces the fact that the RM and PO are not doing enough to provide customers with the information they need.

    now you see the big picture
  • Well Custody, we obviously visit different post offices then, the vast majority of those I visit are covered in posters, local amdram, dog kennels, council notices - additionally, by their design, all poster are are eye catching, that is their purpose - however, when everything is eye catching, nothing is eye catching.

    Are you still sticking to your argument that it is the customers fault for not reading every written word on all the walls?
  • custardy wrote: »
    now you see the big picture

    This is the point i have been making all along, the RM or PO will not waste their money but they are quite happy to waste the money of their customers. My own words are not a revelation to me; if the RM or PO had taken reasonable steps to publicise this matter (not a press release or a poster amongst many posters) this situation would not have arisen.

    I understand that advertising can be expensive but it could have been achieved out their profits and still have money left over to pay the bonuses to the bosses.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    This is the point i have been making all along, the RM or PO will not waste their money but they are quite happy to waste the money of their customers. My own words are not a revelation to me; if the RM or PO had taken reasonable steps to publicise this matter (not a press release or a poster amongst many posters) this situation would not have arisen.

    I understand that advertising can be expensive but it could have been achieved out their profits and still have money left over to pay the bonuses to the bosses.

    Well as someone who thinks privatisation will fix things
    Where do you think the money comes from?
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Well Custody, we obviously visit different post offices then, the vast majority of those I visit are covered in posters, local amdram, dog kennels, council notices - additionally, by their design, all poster are are eye catching, that is their purpose - however, when everything is eye catching, nothing is eye catching.

    Are you still sticking to your argument that it is the customers fault for not reading every written word on all the walls?

    none of the stuff you mention are Post Office literature
  • Well done for that astute observation but they, and other similar articles, do adorn many walls in the POs I have visited. along with please pay for your envelopes before writing addresses on them etc
  • custardy wrote: »
    Well as someone who thinks privatisation will fix things
    Where do you think the money comes from?

    I would like to think that it comes from the profits of providing a service - not just taking your money for sending something to New Zealand and then delivering it your home address (after taking stuff out of it)
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