Looking for suits? Be quick!

Stephb1986_2

Dinglefoot - how did you get on today?

Steph x

dinglefoot

Hi, I only got round to contacting them just now. Their hours are the same hours as I'm travelling to and from work or at work.

I decided to use the Live Chat service. The first person I spoke to was taking 6 minutes to respond to each thing I said. After 15 minutes we'd got nowhere, despite the fact I'd typed out my name, address and order number. Completely by accident I clicked the window away and sat there cursing, because I thought I was going to have to spend another 15 minutes getting to that point!

Accidentally getting rid of that window was quite possibly the best thing I could have done, because when I opened a new live chat window, I spoke to a fantastic adviser called Anna. She was very swift in replying to my answers and questions and was very apologetic. She is going to have a new waistcoat sent out by the middle of next week. I asked when she wanted me to send the one I currently have back, and she told me to keep it if I can resolve the issues with it, or just throw it in the bin if I can't. Fab customer service from her too

Apart from a couple of hiccups along the way, and as long as the second waistcoat turns up in good condition, I can't really fault the company on quality, swiftness and good customer service. I got a bit stressed out by the first customer service adviser being so slow, but I'm a happy bunny now

dinglefoot

OH only went back to work today (had two days of holiday off after the weekend!) and his replacement waistcoat was there waiting for him. I'll have another inspection later, but he assures me that he did a thorough inspection of it and that it was absolutely fine Very pleased with it and the customer service at MyTuxedo

Stephb1986_2

Oh good I'm so glad! beats paying a fortune for them for only one wear!

Steph xx

dinglefoot

Definitely, thank you again for this