Hotel charging credit card after checkout

mrg9999

I booked a hotel though my company's booking system, that gives us flexibility, includign early checkout without penalty. The terms for this chain say "cancel on day before 4pm for no penalty"

I checked out of of a London hotel, paid the bill on my card, and they gave me a printed invoice for the same amount. A few days later charges of first £200, and then £100 pounds appeared on my credit card.
This they claim is an early checkout fee + a nights stay.
I have asked the hotel chain to either explain or supply me with an invoice with the full amount, so that I can claim from my company, they will not?
My company will only pay based on the invoice.

What should I do?

This is the first time I've had a problem with a hotel that I've booked through work.

Now solved

good_advice

Hi did you do something like this = booked for 4 nights and only stayed 2 nights. Paid the bill for 2 nights while you have reserved your room for 4 nights.

The hotel would be out of profit as could not relet the room? so charged you £100 for loss of earnings?

mrg9999

The terms say checkout before 4pm for no additional charge.
Hotels can always book rooms. laterooms.com etc.

greenface

I dont think you answered the question . Or moreso i think you know why the hotel charged you but havent told that in your first post. Regardless of the T&C why not start again if youve booked more nights than you have stayed say so on this anon forum

mrg9999

I found an answer. I gave them feed back on both facebook and twitter.
A full refund has hit my credit card today, with an "apology" from their general manager, and the correct invoice, and the best bit a free stay for 2 nights.

redpete

mrg9999 wrote: »

What should I do?

I know it's sorted now but I would have complained to the agent who makes bookings for my company (or the purchasing manager responsible for the contract) and got them to sort it out.