Specsavers - brilliant service

Sewsosew

I did severe damage to my varifocal specs on Monday and rang my optician to ask how long it would take to get new lenses. The assistant said that it normally took about two weeks. When I explained that I was going on holiday on 8th September she said that she would order the lenses immediately and hope that they might arrive in time.

What a lovely surprise to get a call a few minutes ago to say that my specs were ready. Well done Specsavers.

kiss_me_now9

Most opticians that make their own glasses keep lenses in stock anyway.

Specsavers broke my last pair of glasses.

forgotmyname

Probably nipped over to the poundshop and got some new ones.

My experience was less successful.

Booked an appointment for my MIL, Stated several times she is wheelchair bound will that be an issue, No problem they said plenty of room.

I mentioned it several more times to make sure. When i arrived they said its downstairs.

Utterly useless.

Sewsosew

I'm sorry anyone else has had problems with their experience of Specsavers. They are a franchise so the branches will vary but I think still think that varifocals inside a week is impressive.

I am wheelchair bound too and have never had access problems with any of the three branches I've used.

pollypenny

I thought I was growing a cataract as one eye seemed clouded.

My specs were 18 months old, but the lens were replaced without a question.

pauletruth

daughter had some from there 2 weeks ago. about 1/2 the price we normally have to pay.

chinaysa

Just had an eyetest with Specsavers a few days ago (and paid for it) then noticed today the voucher for a free test on MSE site.
Specsavers manager was happy to refund the cost against my new prescription - v pleased. :beer:

I_luv_cats

One of my nose pillows broke and I thought it's going to cost an arm and a leg, but they replaced both pillow free of charge in the store.

In the past they said they would allow an expired deal like the free light activated coating, if had a word in their ear.

They seem to be more flexible than other opticians.

mistermaker2

chinaysa wrote: »

Just had an eyetest with Specsavers a few days ago (and paid for it) then noticed today the voucher for a free test on MSE site.
Specsavers manager was happy to refund the cost against my new prescription - v pleased. :beer:

I saw the voucher on MSE site and booked a test + been today but only to find I'd forgotten to print it out!! They said they could refund it but now you can't get the code anymore - anyone know it?