Consumer Money Matters PPI Claim

davehalo1

Hi Guys,

My partner has been contacted about a possible PPI claim by a company called Consumer Money Matters.

I have read the some of the threads on here, but wondered if anyone had any recent experience with them.

If she went down the route of pursuing a claim herself, how easy is it to do?

Thanks,

Dave.

dunstonh

If she went down the route of pursuing a claim herself, how easy is it to do?

Very easy. All the CMC does it put a stamp on the envelope containing the complaint form. Why pay for that?

davehalo1

Hi dunstonh,

She's unsure about where the claim would occur as she's not sure which policy it may relate to.

However Consumer Money Matters have be trying to guide her via their questions in to answers as they have stated they can't inform her directly which policy it may affect.

How would we find the policy?

I know this is a bit vague, but it's all I have to go on at the moment.

Thanks,

Dave.

magpiecottage

davehalo1 wrote: »

Hi dunstonh,

I'm on line ATM so I'll take this.

She's unsure about where the claim would occur as she's not sure which policy it may relate to.

Who was the loan from? And who sold it to her? The lender? a broker?, a car dealer? etc.

However Consumer Money Matters have be trying to guide her via their questions in to answers as they have stated they can't inform her directly which policy it may affect.

So they are not actually assisting her.

How would we find the policy?

As I say, it depends on what it was for and who it was from. However, there is a link between Consumer Money Matters and firms called AWD and Carrington Carr, both of which have caused problems for Legal & General as a result of misselling PPI (and an ongoing mortgage advice service, paid for by adding the cost to the mortgage, that will never happen).

If the PPI was sold by AWD or Carrington Carr on or after 14 January 2005, Legal & General must answer any complaint.

If the future mortgage advice service was sold by AWD or Carrington Carr on or after 31 October 2004, Legal & General must answer any complaint.

Whoever sold it, you will still do all the donkey work if you use a CMC - you just end up having to pay much of any redress to them.

davehalo1

Hi magpiecottage,

Thank you very much for the comments.

She is of the opinion that she didn't know she was entitled to anything, so if we let them do all the work at least she's getting a cut of something and I can see where she's coming from.

I will show her this posting and see what she thinks, I may come back with further questions.

Thanks again.

Dave.

dunstonh

She is of the opinion that she didn't know she was entitled to anything

You are not entitled to anything. The process is to make a complaint stating your reasons and allegations why you think it was mis-sold. If the available evidence supports that position then redress is paid. If it is not, then it is rejected. (although banks can be very scattergun on their responses).

All she needs to do is state why she believes it was mis-sold.

davehalo1

Hi dunstonh,

Thanks for clarifying.

I have just checked another post which magpiecottage put regarding been registered by the MOJ (or am I getting my wires crossed)

It's giving no results for Consumer Money Matters when I search -

Name of Business / Individual

Is this something we should be wary of?

Thanks,

Dave.

-taff

davehalo1 wrote: »

She is of the opinion that she didn't know she was entitled to anything, so if we let them do all the work at least she's getting a cut of something and I can see where she's coming from.

Missing the point though isn't she, because SHE [or you] will do all the work anyway.
They need you to give them the policy number [or loan account number, or CC number] for them to complain. Once she has this, she can do the same thing herself.
Of course, if she wants to give them 30% for filling in the same form, attaching the same stamp, then more fool her.

davehalo1

Hi Taff,

This is why I am here asking the questions.

Not a case of missing the point more a case of us trying to ascertain information and check our options.

Thanks,

Dave.

-taff

Your options are do some research yourself [ which the cmc will get you to do anyway, they will not do it on your behalf, you have to supply them with the information] and fill in the same form [the cmc may use a slightly different one but it's the same information requested] or phone and complain yourself.

If it's loan or credit card PPI, you've got more chance of successfully complaining about that than mortgage PPI, because unless she was single, she needed life insurance, and unless she had a separate income or could cover the mortgage without insurance, then she needed that too [if she had unemplyment cover etc] If it was single prmeium attached to the mortgage, then that would be a simple case of misselling.

picky123

davehalo1 wrote: »

However Consumer Money Matters have be trying to guide her via their questions in to answers as they have stated they can't inform her directly which policy it may affect.

How would we find the policy?


Dave.

Its all a con, they have no information about the finances, they are just asking generic questions, in an open ended way, to try and get information on all the loans she has ahd, then they will just put blanket claims against the lot. They have no secret list which they can not tell you about, unless you mention the loan.