HFC - delay in paying up

mrdavie

I accepted an offer and it should have been paid up by June 18th.

Needless to say it wasn't - I contacted them and they told me that the payment had "bounced back", subsequently I asked them if they could send a cheque instead. They told me it can take upto 14 days for the cheque to appear - thats ok not worried about that.

3 further times I have had to phone them now and all 3 times they have told me the cheque has been returned to them as it was unable to be delivered to my address....

I actually work for the post office. It doesn't happen to the same person 3 times in 8 weeks.

What action can I take as I get the feeling this is going to keep going on and on - small claims court do you think?

Any advice will be massively appreciated...

-taff

Tell them if you don't receive it you'll go to the FOS and ask for compensation above what they've offered you.
Or e-mail the CEO - google for the email address.

mrdavie

-taff wrote: »

Tell them if you don't receive it you'll go to the FOS and ask for compensation above what they've offered you.
Or e-mail the CEO - google for the email address.

They were bought out by HSBC a few years ago - so I take it I'll be emailing him?