Complaints about Talk Talk offer still coming in.

hurrah

"Carphone warehouse made a £123m pre-tax profit last year, but some customers of its TalkTalk broadband service are still waiting months to be connected.
Last week Charles Dunstone, the company's chief executive, announced Carphone's annual results and said that TalkTalk, its landline/internet offshoot, had overcome the customer service problems that hit its reputation hard last year.

'The customer service issues which arose from unprecedented response to our free broadband offer have now been substantially addressed,' he told the City. 'We are now provisioning 80 per cent of new customers directly onto unbundled lines, which simplifies the process and reduces waiting times to no more than three weeks from sign-up.'


Yet Cash's mailbag suggests that the company still has some way to go. Readers are still writing in to our 'Why Are We Waiting?' campaign to tell us of long waits for their broadband connection. 'I ordered TalkTalk's calls and broadband package on 2 April and I'm still waiting,' wrote Tony Gavin last week. 'Not as long as many others, I realise, but that's no consolation. Repeated requests by phone and email for even an estimated delivery date have only ever been met with a repeated "soon" - whatever "soon" means.' "


http://money.guardian.co.uk/phones/story/0,,2099340,00.html

bengalbabies

I have just called Talk Talk regarding an ongoing dispute over a bill. The advisor on the phone asked me if I spoke English. Being born and bred in Scotland with English as my 1st language I found this comment incredibly offensive. Has anyone else experienced such shocking customer service?